Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Castro-Oistad

Indio

Overview

11
11
years of professional experience

Work History

Information Specialist

Better Business Bureau Serving Southern Nevada
07.2017 - Current
  • Day-to-day responsibilities include taking incoming phone calls, handling cases beginning to end, problem solving and resolution driven.
  • Speaking with business owners and consumers to solve issues daily
  • De-escalating issues between businesses and consumers
  • Ensuring all reporting information is accurate & up to date

Golf Pro Shop Attendant/Front Desk Receptionist

The Golf Club at La Quinta
10.2016 - 02.2017
  • Check in guests for lessons or play
  • Understanding POS systems
  • Making sure pro shop is clean and properly stocked
  • Keeping inventory
  • Ensuring players are moving steadily on the course
  • Assisting anyone with problems or questions
  • Answering phone calls
  • Always providing AMAZING customer service

Maintenance Team Lead

American Homes 4 Rent and FirstKey Homes
01.2015 - 01.2017
  • Receive incoming work orders from tenants and seeing the completion of that work order from beginning to end.
  • Finding vendors nationwide to assist in completing a work order
  • Breaking down repair costs and creating invoices
  • 2 yrs. YARDI experience (needs refreshing)
  • Handling multiple types of maintenance requests from tenants
  • Knowing the importance of completing a work order in a short period of time
  • De-escalating high stress situations with tenants

Education

High School Diploma -

Sequoia Charter High School
Santa Clarita, CA
05-2011

Certificate - Cosmetology

Newberry School of Beauty
Granada Hills, CA
06-2011

Skills

  • Phone etiquette
  • Office experience
  • Organizational skills
  • Data entry
  • Time management
  • Customer service
  • Microsoft Excel
  • Ability to communicate effectively
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Information Specialist

Better Business Bureau Serving Southern Nevada
07.2017 - Current

Golf Pro Shop Attendant/Front Desk Receptionist

The Golf Club at La Quinta
10.2016 - 02.2017

Maintenance Team Lead

American Homes 4 Rent and FirstKey Homes
01.2015 - 01.2017

High School Diploma -

Sequoia Charter High School

Certificate - Cosmetology

Newberry School of Beauty
Alexis Castro-Oistad