Alexis Castro-Oistad
Indio
Overview
11
11
years of professional experience
Work History
Information Specialist
Better Business Bureau Serving Southern Nevada
07.2017 - Current
- Day-to-day responsibilities include taking incoming phone calls, handling cases beginning to end, problem solving and resolution driven.
- Speaking with business owners and consumers to solve issues daily
- De-escalating issues between businesses and consumers
- Ensuring all reporting information is accurate & up to date
Golf Pro Shop Attendant/Front Desk Receptionist
The Golf Club at La Quinta
10.2016 - 02.2017
- Check in guests for lessons or play
- Understanding POS systems
- Making sure pro shop is clean and properly stocked
- Keeping inventory
- Ensuring players are moving steadily on the course
- Assisting anyone with problems or questions
- Answering phone calls
- Always providing AMAZING customer service
Maintenance Team Lead
American Homes 4 Rent and FirstKey Homes
01.2015 - 01.2017
- Receive incoming work orders from tenants and seeing the completion of that work order from beginning to end.
- Finding vendors nationwide to assist in completing a work order
- Breaking down repair costs and creating invoices
- 2 yrs. YARDI experience (needs refreshing)
- Handling multiple types of maintenance requests from tenants
- Knowing the importance of completing a work order in a short period of time
- De-escalating high stress situations with tenants
Education
High School Diploma -
Sequoia Charter High School
Santa Clarita, CA05-2011
Certificate - Cosmetology
Newberry School of Beauty
Granada Hills, CA06-2011
Skills
- Phone etiquette
- Office experience
- Organizational skills
- Data entry
- Time management
- Customer service
- Microsoft Excel
- Ability to communicate effectively
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Information Specialist
Better Business Bureau Serving Southern Nevada
07.2017 - Current
Golf Pro Shop Attendant/Front Desk Receptionist
The Golf Club at La Quinta
10.2016 - 02.2017
Maintenance Team Lead
American Homes 4 Rent and FirstKey Homes
01.2015 - 01.2017
High School Diploma -
Sequoia Charter High School
Certificate - Cosmetology
Newberry School of Beauty