Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMBROSE HO

Vancouver,BC

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

ETEA
01.2023 - 07.2023
  • Provided exceptional service to high volume of daily customers
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations
  • Took reservations and to-go orders to streamline process for both customer and restaurant
  • Prepared checks, itemizing total meal costs and taxes.

Server

Grand Hyatt Hong Kong steakhouse
05.2021 - 08.2022
  • Delivered food from the kitchen, fulfilling extra requests and maximize guest satisfaction
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
  • Stocked server areas with supplies before, during and after shifts
  • Make sure the food delivered is correct
  • Clean up the table and set up the cutler
  • After the guests leave, polish the cutlery and count the linens.

Server

McDonald's
08.2020 - 08.2022
  • Provide considerate service to customers and provide timely assistance
  • Actively interact with customers and provide personalized services according to customers' needs, such as finding seats, assisting with food pickup and answering questions
  • Assist in holding birthday parties and interact with customers and children
  • Assist customers in using the interactive ordering machine
  • Connect with customers to assess and improve customer satisfaction with McDonald's
  • Cooperate with the restaurant team to provide customers with a comfortable dining environment and deliver a different dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Hospitality Management

Canada College Vancouver
Vancouver, BC

Skills

  • Food Safety Understanding
  • Point of Sale (POS)
  • System Operations
  • Food and Beverage Service
  • Food Delivery
  • Beverage Preparation
  • Table Bussing
  • Order Management
  • Table Setting
  • Food Running
  • High Energy and Stamina
  • Supply Restocking

Languages

Cantonese
Native or Bilingual
Mandarin
Full Professional
English
Professional Working

Timeline

Server

ETEA
01.2023 - 07.2023

Server

Grand Hyatt Hong Kong steakhouse
05.2021 - 08.2022

Server

McDonald's
08.2020 - 08.2022

Hospitality Management

Canada College Vancouver

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AMBROSE HO