Ambrose Smith
TORONTO,CANADA
Summary
Professional hospitality worker prepared for this role with strong experience in restaurant environments. Focused on team collaboration and achieving results. Adept at maintaining cleanliness, assisting servers, and ensuring customer satisfaction. Reliable and adaptable to changing needs with positive, can-do attitude.
Overview
6
6
years of professional experience
Work History
Restaurant Busser
Hemmingway's Resturant And Bar
08.2024 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
ACCOUNT EXECUTIVE
Universal Investing and Consulting
06.2024 - 07.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
CUSTODIAN
Sparkling Cleaners
12.2023 - 03.2024
- Maintained hygiene in designated areas through diligent cleaning
- Managed waste effectively, adhering to environmental norms
- Identified and resolved maintenance issues through routine checks
- Fostered a secure environment by monitoring and reporting unusual activities
- Promoted safety by enforcing protocols and addressing hazards promptly
WAITER
Sandals Royal Bahamian
01.2023 - 10.2023
- Executed food and beverage mise-en-place duties proficiently
- Enhanced guest experience with warm welcomes and farewells
- Demonstrated expertise in silverware, catering to guest needs promptly
- Handled table service efficiently, addressing guest concerns professionally
BEACH ATTENDANT/LIFEGUARD
Sandals Royal Bahamian
09.2022 - 01.2023
- Organized pool furniture to enhance guest experience
- Maintained immaculate cleanliness of pool facilities
- Prioritized guest safety and promptly met guest requests
PROGRAMS AND OFFICE ASSISTANT
Teen Challenge Bahamas
01.2019 - 05.2021
- Streamlined business operations through comprehensive assistance to Assistant Director
- Cultivated positive guest experiences through professional greetings and interactions
- Ensured smooth kitchen operations, maintaining high service standards
- Managed incoming communication effectively, relaying accurate messages to staff
WAREHOUSE STAFF
Hands for Hunger
01.2019 - 03.2019
- Upheld superior warehouse cleanliness, contributing to smooth operations
- Demonstrated proficiency in packing and loading, enhancing task efficiency
- Supported daily management, aiding in various operational tasks for optimal efficiency
Education
HIGH SCHOOL DIPLOMA -
Government High School
The Bahamas06.2020
JUNIOR SCHOOL CERTIFICATE OF COMPLETION -
A. F. Adderley Junior High School
The Bahamas06.2018
Skills
- Cleaning
- Maintenance
- Waste Management
- Inspections
- Security
- Safety
- Food Preparation
- Beverage Service
- Guest Service
- Table Service
- Pool Maintenance
- Lifeguarding
- Inventory Management
- Record-keeping
- Packing
- Loading
- Operations Support
- Customer Service
- Kitchen Management
- Phone Handling
- Hospitality
- Silverware Knowledge
- Guest Satisfaction
Languages
English
Native or Bilingual
Timeline
Restaurant Busser
Hemmingway's Resturant And Bar
08.2024 - Current
ACCOUNT EXECUTIVE
Universal Investing and Consulting
06.2024 - 07.2024
CUSTODIAN
Sparkling Cleaners
12.2023 - 03.2024
WAITER
Sandals Royal Bahamian
01.2023 - 10.2023
BEACH ATTENDANT/LIFEGUARD
Sandals Royal Bahamian
09.2022 - 01.2023
PROGRAMS AND OFFICE ASSISTANT
Teen Challenge Bahamas
01.2019 - 05.2021
WAREHOUSE STAFF
Hands for Hunger
01.2019 - 03.2019
HIGH SCHOOL DIPLOMA -
Government High School
JUNIOR SCHOOL CERTIFICATE OF COMPLETION -
A. F. Adderley Junior High School
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