Ambrose Elimimian
Saskatoon,SK
Summary
A result-oriented, customer-centric, and financial professional with a master in business administration. Proactive and positively minded with over 15+ years' experience in client relationship management, financial service advisory, excellent customer service delivery, digital marketing, and client credit/loan advisory/ recovery and support in the banking industry. Successfully promoted company branding, committed to offering services in a courteous, professional, and friendly manner, winning new clients, and building cordial relationship with existing clients. Efficient delivery of services, prompt in customer inquiry feedback and resolution of complaints. Team player who adapts quickly to new and evolving situations, staying up to date with recent happenings in the industry.
Overview
15
15
years of professional experience
Work History
Collections, Governance and Strategy (Manager)
Standard Chartered Bank
- Developing and implementing policies that outline the organization's principles, objectives, and ethical responsibilities regarding collections management
- Conducting regular risk assessments to identify potential threats to the collections, such as environmental hazards, security breaches, or funding challenges
- Develop and implement collections strategies for about seven thousand portfolios and ensuring timely and successful recovery
- Establishing guidelines and procedures for the proper care, preservation, and conservation of collections
- Manage contract negotiations aimed at establishing the foundation of a strong working relationship
- Provide initial and ongoing training to internal collections staff.
Collections and Recovery Manager
Standard Chartered Bank
12.2010 - 02.2023
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
ECOBANK NIGERIA PLC.
02.2008 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master's in Business Administration -
University of Ife
Ile-Ife, Nigeria07.2019
Bachelor's in Business Administration -
University of Benin
Benin City, Nigeria07.2004
Skills
- Revenue Forecasting
- Teamwork and Collaboration
- Task Delegation
- Team Leadership
- Negotiation
- Performance Evaluations
- Lead Generation
- Customer Relationship Management
- Problem Resolution
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 3 in the development of Global Standing Instruction.
- Documented and resolved the blocking of accounts in defaults which led to early loan repayment for salaried accounts..
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Strengths Skills
- Microsoft Products: Outlook, Excel, PowerPoint, and Word
- Data Entry - Spreadsheets; inter-office email, supplier letters, etc.
- Excellent interpersonal communication and attention to details.
- Experience in relationship management and customer retention
- Effective listening and problem-solving skills
- Ability to work in a fast-paced environment
- Determine customer needs by utilizing precise questioning techniques
- Time management
- Financial Acumen
- Willingness to assist wherever needed
References
Available Upon Request
Timeline
Collections and Recovery Manager
Standard Chartered Bank
12.2010 - 02.2023
Customer Service Representative
ECOBANK NIGERIA PLC.
02.2008 - 09.2010
Collections, Governance and Strategy (Manager)
Standard Chartered Bank
Master's in Business Administration -
University of Ife
Bachelor's in Business Administration -
University of Benin
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