AMBROSE DORAN SERRAO
Langford
Summary
Operations and customer service leader with over 5 years of progressive experience managing teams, coordinating projects, and delivering measurable results in high-volume retail and service environments. Proven success in staff supervision, inventory control, process optimization, and customer relationship management. Skilled in retail operations, workforce scheduling, compliance, and point-of-sale systems. Trilingual with excellent communication and conflict resolution abilities. Focused on driving efficiency, enhancing customer experience, and supporting organizational goals through effective leadership and strategic operations.
Overview
12
12
years of professional experience
Work History
Country Manager
Scale.ai
09.2021 - Current
- Led international teams in data annotation and quality assurance projects.
- Recruited and coordinated over 50 contractors for project deliverables.
- Reduced task rejection rates by 15% through operational improvements.
- Conducted performance audits and managed workforce communication using Slack, Trello, and Google Workspace.
Merchandising Associate (Seasonal)
Elk Lake Garden Centre
04.2025 - Current
- Managed safe and efficient customer traffic flow within a high-volume garden centre parking area.
- Retrieved and organized shopping carts, supporting facility cleanliness and customer convenience.
- Assisted with seasonal merchandising and plant display setups.
- Collaborated with staff to uphold inventory presentation and customer satisfaction.
- Used safety protocols consistent with WHMIS and Occupational Health & Safety standards.
Senior Manager
Yean Tun Chinese & Thai Restaurant
11.2021 - 01.2025
- Directed restaurant operations and vendor coordination.
- Boosted revenue by 25% through strategic promotions.
- Managed employee onboarding and sales forecasting.
- Led branding and online marketing using CMS tools.
Intern - Social Compliance & Producer Development
Aarong
06.2021 - 09.2021
- Supported compliance audits and prepared reports.
- Participated in CSR initiatives and data analysis.
- Improved producer documentation and training methods.
Team Leader
Alphanso Amplification Co
02.2013 - 07.2016
- Supervised production floor teams and improved workflows.
- Coached junior staff and implemented onboarding protocols.
- Reduced turnover by 20% and training ramp-up time.
Education
Bachelor of Arts - English
Canadian University of Bangladesh
01-2020
General Educational Development (GED) -
Private Study
01-2016
GCE O' Levels -
British Council
01-2014
Skills
- Retail Operations Management
- Customer Service Leadership
- Team Supervision & Staff Scheduling
- Inventory & Supply Chain Coordination
- Health & Safety Compliance (WHMIS Awareness)
- Digital Marketing & Branding
- Microsoft Office Suite Google Workspace
- Adobe Photoshop & Illustrator (Intermediate)
- Workforce Management Systems (WFM)
- Point-of-Sale (POS) Operations
- Budgeting & Expense Forecasting
- Recruitment, Onboarding & Training
LANGUAGES
English: Fluent
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
TECHNICAL TOOLS & SOFTWARE
- MS Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- POS Systems (Retail & Restaurant)
- Slack, Notion, Zoom, Clickup
- Adobe Photoshop, Illustrator
Interests
Best interested in helping someone in need With an urge of aiding in compliance, development and deployment
Timeline
Merchandising Associate (Seasonal)
Elk Lake Garden Centre
04.2025 - Current
Senior Manager
Yean Tun Chinese & Thai Restaurant
11.2021 - 01.2025
Country Manager
Scale.ai
09.2021 - Current
Intern - Social Compliance & Producer Development
Aarong
06.2021 - 09.2021
Team Leader
Alphanso Amplification Co
02.2013 - 07.2016
Bachelor of Arts - English
Canadian University of Bangladesh
General Educational Development (GED) -
Private Study
GCE O' Levels -
British Council
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