Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
References
Quote
Work Availability
Timeline
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Ambreen Ahmed

Calgary,Canada

Summary

Award-winning Customer Service Personable and dedicated with extensive of 15 years experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Call Operator

Manpower
Vancouver, British Columbia
10.2021 - 03.2022
  • Working with BC Health Services.
  • Greeted incoming customers and provided customer service support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Scheduled appointments for customers based on their availability.
  • Created and maintained patient records, including contact information and booking preferences.
  • Issue travel passport for Covid-19, Provincial, and International.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Customer Service Representative

SPP Marketing Services Inc., Calgary International Airport
Calgary, Alberta
07.2008 - 03.2020
  • Greeted customers and provided exceptional customer service.
  • Communicated clearly and professionally with customers when helping and supporting them.
  • Provided accurate information about products and services.
  • Performed daily administrative tasks, including credit card applications for CIBC, RBC, and documenting any store changes in the daily log.
  • Give training to the new staff and supervise them.

Manager

Macs Convenience Store BC
Abbotsford, British Columbia
11.2011 - 11.2012
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Drove recruitment process and training and development to ensure members of staff are doing the jobs that they should be.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Brand Ambassador

Consumer Impact Marketing
Calgary, AB
01.2009 - 01.2010
  • Represented company and its products and services to the media and customers in a positive manner
  • Tracked and restocked inventory and ensured that procurement officers were actively involved with suppliers and vendors for optimal supplies delivery.

Poll Clerk

Canada Federal Election
Calgary, Alberta
09.2015
  • Assisted the deputy returning officer to set up and open the polling station, ensured that voting proceeded in an orderly fashion, located the elector's name on the list of electors and struck it through, assisted with counting the ballot.

Education

GED -

Artistry Within Artist
Calgary, AB, Canada
01.2021

High School Diploma -

Lester Pearson High School
Calgary, AB, Canada
09-2005

Skills

  • Customer Relationship Management (CRM)
  • Inbound and outbound phone call management
  • Administrative Support
  • Appointment Scheduling
  • Banking Experienced with Creditcard CIBC/RBC
  • Multitasking
  • Microsoft Office/Microsoft PowerPoint/Microsoft Excel/Microsoft Outlook
  • Strong interpersonal skills
  • Data Entry & Organizational Skills
  • Types 55 WPM

Languages

  • English, Proficient
  • Hindi, Proficient
  • Punjabi, Upper Intermediate

Accomplishments

  • Got an award from Manpower for my Best service

Languages

English
Professional
Urdu
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Operator

Manpower
10.2021 - 03.2022

Poll Clerk

Canada Federal Election
09.2015

Manager

Macs Convenience Store BC
11.2011 - 11.2012

Brand Ambassador

Consumer Impact Marketing
01.2009 - 01.2010

Customer Service Representative

SPP Marketing Services Inc., Calgary International Airport
07.2008 - 03.2020

GED -

Artistry Within Artist

High School Diploma -

Lester Pearson High School

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Ambreen Ahmed