AMBIKA Veeran
Mississauga,Ontario
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Style Encore
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Marketing products in e-commerce and social media platforms using creative digital contents
- Provide strategies to improve sales by organizing events
- Manage software inventories and review stocks to enhance sales
- Responsible for managing the cash and accounts
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Vice President (Sr. Manager)
Citi Bank Technologies
04.2021 - 04.2023
- Monitored Data center migration projects across the Globe and update stakeholders on the milestones
- Reviewed change management plans and got approval from the sponsors during the international link migrations
- Organized weekly and monthly review calls with the project managers and sponsors
- Prepared documentations such as project charters, scope, risk registers and budgets
- Analyzed project performance data and communications
- Provided plans to reduce project cost, time and increase the quality
- Addressed communication gap and conflicts with the operations and project teams throughout the project life cycle
- Handled budget planning and headcount strategies across Global teams (USA, Poland, India, Mexico, and Costa Rica)
- Worked closely with AWS cloud teams and vendors, B2B, OEMS and ISP.
Project Manager, PMO
Verizon Data Services
04.2020 - 04.2021
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Facilitated workshops to collect project requirements and user feedback.
Sr.Project Manager
Tata Communications Transformation Services
02.2016 - 03.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
Project Manager
Tata Communications Transformation Services
01.2010 - 01.2015
- Managed a team of 20 members (Program Managers, Project Managers & Delivery Managers) who were involved in global delivery of Transmission, IP & Internet security infrastructure projects
- Conducting periodic reviews with senior management to communicate alignment with program/portfolio objectives, milestone achievements, high-level risks & issues
- Governance of projects to ensure they comply with the program & portfolio objectives; they are in line with the project scope & schedule, risks are identified and responded accordingly, budget is on track & whether all project documents are up to date
- Handled complex network expansion projects, site closure projects, software, and hardware migration projects at core network locations and data centers
- Collaborating with internal and external stakeholders during all stages of the project lifecycle to ensure deliverables are met, risks are addressed and mitigated, to forecast budget and control spend, contingencies and recovery strategies are formulated, and the project is delivered as per the agreed timelines
- Prepared and maintaining project reports & documents such as project initiation document, project plan, finance tracker, delivery tracker, risk register, Issue log, project closure document etc
- Procure the required hardware from approved vendors
- Identify and bring in vendors for professional services
- Ordered cross connects and coordinating with data centers for establishing last mile connectivity
- Managing data center migrations as per project demands
- Obtain necessary resources for installation & commissioning and scheduling the project rollout
- RFS and handover to operations once the hardware is installed and services are tested
- Do quality checks and ensure all redundant hardware is recovered, fibers are handed back, and inventories are updated
- Update relevant project documents and close the project with approval from Sponsor.
Senior Engineer
Tata Communications Transformation Services
01.2007 - 12.2009
- Provided filed assistance to engineer on Kit recovery and handled inventories including Cramer, Clarify, COPS, and MORI
- Deactivated transmission circuits from NMS (Marconi, Nortel, Alcatel, ECI and Tellabs).
NOC Engineer
Bharti Airtel Ltd, India
01.2006 - 07.2007
Education
PG diploma in Project management -
Algoma University
Brampton, ON09.2024
Bachelor of Science - Electronics And Telecommunication Engineering
JRN Rajasthan Vidyapeeth University
India04.2010
High School Diploma -
Murugappa Polytechnic College
India10.2007
Skills
- Strategic Planning
- Performance Management
- Staff Development
- Contract Management
- Business Administration
- Operations Management
- Budget Control
- Negotiation
- Key Performance Indicators
- Team Leadership
- Project Management
- Customer Relationship Management (CRM)
- Product Management
- Business Development
- Project tracking
- Risk Management
- Project Planning
Accomplishments
- Achieved 33% increase in Diversity and Inclusiveness KPI by collaborating with external partners and strategies @CitiBank.
- Improved customer satisfaction ratings by 20% by brining continuous improvements @Vodafone UK operations.
- Presented with the SPOT LIGHT Award for the achievements in Digital Center of Excellence @Verizon.
- Designed and launched the QA automation Project, resulting in reduction of 8 headcounts @Vodafone UK Operations.
Certification
- Data Science - 2020
- PMP - 2019
- Agile Scrum Master - 2018
- CCNP(Switch) - 2018- Expired
- Prince2 Practitioner - 2020
- ITIL Foundation V30 - 2014
- PIMS BS10012(Internal auditor) – 2019
- SRE Foundation – 2022
Key accolades
- Bagged by SPOTLIGHT Award for the Innovative Idea from Director, 2021
- Bagged by Extra Mile Award for successful project closure from General Manager, 2019
- Received Blue Ribbon for best NPS scores, 2018
- Won Bravo Award for continuous improvement initiative to reduce manual efforts, 2016
Profile Snapshot
Trained PMP, certified Data Science, SRE, ITIL/ ASM & Prince2 practitioner professional offering 16+ years of progressive experience in operations management, project management, performance management, and service delivery across Telecommunications and banking. Hands-on experience in spearheading network & application security, developing strategy & providing performance/ professional development feedback. Proficient in surpassing SLA's for incident response & investigations and handled vendors/ oversaw their performances Sound cognizance of applying knowledge of telecommunications operations to satisfy client requirements and focused on maintaining technical equipment to ensure optimal operations. Played a vital role in developing new strategies & operations practices to streamline and optimize the processes for better results. Proven experience in managing continuous improvement projects by defining and communicating scope, objectives and direction to team members and management to ensure correct technology fit and appropriate strategies are implemented.
Languages
English
Full Professional
Tamil
Native or Bilingual
Spanish
Elementary
Timeline
Manager
Style Encore
11.2023 - Current
Vice President (Sr. Manager)
Citi Bank Technologies
04.2021 - 04.2023
Project Manager, PMO
Verizon Data Services
04.2020 - 04.2021
Sr.Project Manager
Tata Communications Transformation Services
02.2016 - 03.2020
Project Manager
Tata Communications Transformation Services
01.2010 - 01.2015
Senior Engineer
Tata Communications Transformation Services
01.2007 - 12.2009
NOC Engineer
Bharti Airtel Ltd, India
01.2006 - 07.2007
PG diploma in Project management -
Algoma University
Bachelor of Science - Electronics And Telecommunication Engineering
JRN Rajasthan Vidyapeeth University
High School Diploma -
Murugappa Polytechnic College
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