Amber Rose Graham
Belleville,ON
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/ Executive Assistant
Pryor Linder and Associates
- Assists with contacting clients when counsellor must cancel appointments
- Organizing schedules, communicating appointments and ensuring any follow-up is completed for Executives
- Working closely with clinicians in sending out appropriate materials/test packages
- Ordering/Tracking supplies/test materials
- Working collaboratively with other office administrative staff and professionals
- Communicate all services and conduct intake for all referrals
- Process all payments
- Balance monthly statements both professional and personal
- Completing the balance of service hours for executive staff i.e
- Hours between agencies etc
- Sending out weekly/monthly reports for new clients/referrals /agencies
- Worked closely with Community Living and Behavioral Service Oakville
- Compiled packages made in-house to work with individuals who required funding
Intake and Data Coordinator/ Administrative Assistant
Source for Sports
06.2016 - 09.2016
- ADAPT
- Co-ordinate the intake process for new ADAPT clients; Respond to inquiries for information about ADAPT and other community support programs; Schedule and co-ordinate ADAPT counselling services; Provide clerical and administrative support as required; Be responsible for client file management
- Assigns new clients to appropriate ADAPT program and counsellor according to needs of clients and schedules of counsellors
- Completes all intake documentation for new ADAPT clients by inputting required information into the Catalyst computer system
- Co-ordinates new client appointments and schedules of counsellors by monitoring counsellor’s Outlook calendars
- Assists with contacting clients when counsellor must cancel appointments
- Assembles Intake Packages for new clients, and ensures adequate inventory of packages
- Maintains, updates & monitors Catalyst Waitlist Module
- Maintains, updates & monitors Waitlist on Connex website, responding to Connex enquires
- Maintains the workshop binders and waiting lists for Workshops
- Assists Counsellors with client file management, including, but not limited to, the creation of new files, deactivation and storage of files for discharged clients, to ensure completeness of non-clinical content, according to established standards
- Prepares all new client files
- Assists counsellors with tracking and recording group attendance as needed
- Ensures client files are properly stored and maintained according to agency policy and procedures
- Processes requests for terminated file retrieval from off-site storage facility and assists Information & Data Management Coordinator with yearly processes for terminated files
- Acts as a liaison between counsellors and other administrative staff with respect to file management issues
- Co-ordinates and assists with the collection of client surveys for various reports as required
- Greets individuals visiting ADAPT and acts as the initial contact for all inquiries about ADAPT, responding to telephone and walk-in inquiries for information about ADAPT and other related programs
- Performs general office duties, such as answering phones, distributing incoming mail, preparing and sending outgoing mail/courier packages, faxing, photocopying and filing, Worked closely with other accounting professionals in my department, and may provide support or back up for accounts receivable clerks, among other accounting professional
- Receiving and verifying invoices, entering invoices for payment, maintaining a list of payables, as well as a general ledger and managing cheque runs and maintaining records
- Monitor accounts to ensure payments are up to date
- Pay vendors by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
Accounts Payable / Receivable Specialist /Administrative Account Manager
Dynamic Connections Ltd
- As the AR/AP specialist, it is my responsibility to provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts to our customers and vendors
- I follow the MAD Movement’s philosophy in its culture and everyday activities where the desire is to help others in any way possible
- Responsibilities:
- Process incoming payable and outgoing receivable invoices
- Provide information to customers and vendors as needed or requested
- Answer telephones and direct incoming inquiries as appropriate
- File and electronically scan documents
- Review invoices from carriers and resolve discrepancies
- Apply cash receipts to customer accounts and prepare bank deposits
- Credit and Collections - Responsible for ensuring that monthly cash receipts goals are met and that customer accounts are kept within terms
- Purchase supplies and equipment as authorized by management
- Monitor office supply levels and reorder as necessary
- Provide clerical and administrative support to management as requested
- Create and share daily progress and activity reports that provide analyses on current company KPI’s versus the target goal
Office Manager
Canlan Ice Sports
04.2015 - 06.2016
- Responsible for establishing a positive proactive relationship with employees, advising on HR & H&S policies and practices; assisting with resolving issues in a timely manner
- I took a prominent role as one of the first points of contact for new employees by partnering with Department Managers in providing new hire orientation training, documentation, and benefits information
- Manage the CSR team with tact, diplomacy, maturity and professionalism
- Met/exceeded deadlines for Payroll submissions, month-end processing and done with accuracy
- Weekly inputting of invoices into EMS that are further passed on to GM
- Nurtured a positive and hardworking environment for my CSR staff
- Was a hands-on manager that was willing to do any other jobs/tasks that exceeded office manager/CSR duties
- Gained understanding of Admin Budget to understand limitations in spending along with information on finances
- Had a firm but fair management style and a positive demeanor when presented with challenges within the Office Manager role
- Assisted in the AOP process and successfully managed the department to come in under budget in 2015 and currently in 2016.
ADMINISTRATIVE SUPPORT/JUNIOR DISPATCH | SNX ADVANCED LOGISTICS
06.2014 - 04.2015
- Communicate with fellow dispatchers on daily pickups and deliveries ensure all loads are picked up and delivered on time also; handling any issues that come up with regards to missing/late or undelivered loads
- Completing invoices
- Sending outstanding invoices to customers to ensure payment is processed
- Following up with carriers when looking for 'Proof of Deliveries'
- Contacting companies with inquiries with regards to future loads
CASE MANAGER
ENGINEERS AND GEOSCIENTISTS OF ALBERTA
01.2012 - 01.2014
- Process membership/designation applications from beginning to end
- Scan and Index all documentation
- Collection of information and payments
- Developed exceptional teamwork and team building skills while maintaining the ability to work independently when necessary
- Ensure all documents are available for review
- Provide assistance to our Accounts team
- Data Entry
RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
AGAT LABORATORIES
01.2011 - 01.2012
- Functioned as the main intake person for waste, water, soil and air samples
- Prepared sample equipment, prepared samples for internal analysis
- Collection of information and payments
- Highly skilled in invoicing, also preparing future invoices and managing the front desk with all visitors
RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
THE DOG POUND MOTORCYCLES INC
01.2003 - 01.2009
Education
Addictions and Mental Health Certificate -
Mount Royal University
2019
Addiction Care And Treatment
University of British Columbia
Vancouver, BC2023
Office Staffing - Business-Marketing
Mohawk College Medical, Fleming College
M.M -
ROBINSON HIGH SCHOOL
Skills
- Skills & Abilities
- Time management and organization
- Human resource management
- Accounting, payroll & benefit management
- Employee management of both full and part time staff
- Conflict resolution and crisis management
- CI Trained
- Detail oriented
- Excellent communication skills both written and oral
- Well versed in QuickBooks, UFOs, DOS and MAC based systems
- Invoice Processing
- Office Administration
- Minute Taking
- Meeting Planning
- Mail Handling
- Quality Assurance
- Database Management
- Appointment Scheduling
- Data Entry
- Spreadsheet Management
- Reception Oversight
- Expense Reporting
- Filing
- Travel Coordination
- Calendar Management
- Videoconference Preparation
- Payroll and Budgeting
- Travel Planning
- Conflict Mediation
- Travel Administration
- Relationship Building
- Staff Management
- Coordination
Languages
English
Full Professional
Timeline
Intake and Data Coordinator/ Administrative Assistant
Source for Sports
06.2016 - 09.2016
Office Manager
Canlan Ice Sports
04.2015 - 06.2016
ADMINISTRATIVE SUPPORT/JUNIOR DISPATCH | SNX ADVANCED LOGISTICS
06.2014 - 04.2015
CASE MANAGER
ENGINEERS AND GEOSCIENTISTS OF ALBERTA
01.2012 - 01.2014
RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
AGAT LABORATORIES
01.2011 - 01.2012
RECEPTIONIST/ ADMINISTRATIVE ASSISTANT
THE DOG POUND MOTORCYCLES INC
01.2003 - 01.2009
Administrative Assistant/ Executive Assistant
Pryor Linder and Associates
Accounts Payable / Receivable Specialist /Administrative Account Manager
Dynamic Connections Ltd
Addictions and Mental Health Certificate -
Mount Royal University
Addiction Care And Treatment
University of British Columbia
Office Staffing - Business-Marketing
Mohawk College Medical, Fleming College
M.M -
ROBINSON HIGH SCHOOL
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