Enthusiastic leader eager to contribute to team success through hard work, attention to detail and strong organizational skills. Recognized for working well in fast-paced work environments and having excellent time management skills. Ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks.
Hi, I’m
Amberlea Naukkarinen
Summary
Overview
18
years of professional experience
Work History
Alice Saddy Association
Manager of Community Supports
03.2022 - 12.2024
Job overview
- Collaborated within the office/management team.
- Executed record filing system to improve document organization and management.
- Office administrative duties, including, filing and documentation management utilizing Excel, Adobe, Google Docs, Microsoft, AIMS system, and Inclusion Payroll system.
- Managed and monitor the performance of a group of employees and support teams within the agency.
- Delegated tasks to employees of support teams.
- Communications via email, phone, and in-person to many different assets within the agency.
- Maintained payroll information by calculating, collecting and entering data for employees.
- Developed and implemented scheduling policies.
- Improved employee satisfaction with regular performance reviews and constructive feedback.
- Monitored budgets and expenses to maintain financial health and meet organizational goals.
- Actively sought out new opportunities for the people we support.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Managed health of people supported by the agency under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Consistent communication with healthcare professions to improve and maintain the health of the people supported by the agency.
Alice Saddy Association
Passport Coordinator
07.2021 - 03.2022
Job overview
- Oversight on successful planning and execution of individualized supports and goals pertaining to Passport funding.
- Work collaboratively as a team to develop budgets and plans for people supported to utilize their Passport funding.
- Administrative work; keeping track of orders and receipts, oversight of Passport emails, and follow-up of proposals for items being purchased through the Passport program.
- Assisting with purchasing of items/programs/events; eligible expenses through the Passport program.
- Communication with people supported, families, support teams/managers, financial team, executive team, and PassportOne/CSCN.
- Actively seek out new opportunities for people supported, in order to utilize their Passport funding in the best way possible.
Alice Saddy Association
Coordinator of Community Supports
08.2016 - 03.2022
Job overview
- Collaborated within management team.
- Communicated and report directly to managers of teams.
- Actively sought out new opportunities in the community for the people we support.
- Took initiative to see tasks are completed within support teams.
- Assisted in the planning process with teams and management.
- Assisted with coverage and scheduling.
- Worked within the on-call rotation and problem solve. when emergencies arise, including last minute coverage
- Helped with staff training when necessary.
Alice Saddy Association
Direct Support Professional
04.2012 - 03.2022
Job overview
- Assisted people with disabilities to live independently in their community.
- Actively sought out new opportunities for growth and development for the people we support so they can have valued social roles.
- Assisted people with activities of daily living.
- Assisted people with medical care, including administering medications.
- Collaborated within teams to ensure quality of supports.
- Communicated and report directly to managers of teams.
- Encouraged healthy living and life-style.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Walmart Canada
Customer Service Associate
05.2007 - 04.2012
Job overview
- Assisted with returns at the customer service desk.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted with customer satisfaction.
- Assisted with the training of cashiers.
- Responsible for some scheduling of cashiers and front end workers.
- Reported directly to Store Manager.
- Communicated directly to Department Managers.
- Co-hosted team and store meetings.
Education
Fanshawe College
College Diploma from Developmental Services Worker
04.2012
University Overview
Strathroy District Collegiate Institute
High School Diploma
06.2010
University Overview
Skills
- Strategic planning
- Problem resolution
- Documentation and reporting
- Staff leadership and direction
- Taking initiative
- Coaching and mentoring
- Administrative support and data entry
- Confidentiality
- Payroll and budgeting
- Creative problem solving
- Resiliency
- Time management
Accomplishments
Accomplishments
- Medication trainer/resource- completed annually
- PASSING workshop- November 2019
- Crucial Conversations workshop- July 2019
- ODEN professional development- May 2019
- People Driving Change (Learning Exchange)- Feb 2019
- Conscious Care and Support workshop- May 2018
- Presence to Citizenship (Learning Exchange)- Feb 2018
- PATH workshop- July 2017
- DiSC profile completed- May 2017
- SRV (Social Role Valorization) workshop- Mar 2017
- Core Gifts workshop- Feb 2017
- RSA: Applied Behavior Analysis workshop- June 2016
- Leadership Facilitation workshop- May 2015
- Compassion Fatigue- May 2013
Education
Education
Strathroy ON,London ONLanguages
English
Full Professional
Software
Adobe
Microsoft Word
Excel
Google Docs/Sheets
Timeline
Manager of Community Supports
Alice Saddy Association
03.2022 - 12.2024
Passport Coordinator
Alice Saddy Association
07.2021 - 03.2022
Coordinator of Community Supports
Alice Saddy Association
08.2016 - 03.2022
Direct Support Professional
Alice Saddy Association
04.2012 - 03.2022
Customer Service Associate
Walmart Canada
05.2007 - 04.2012
Strathroy District Collegiate Institute
High School Diploma
Fanshawe College
College Diploma from Developmental Services Worker
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