Amberine Awan
Scarborough,Canada
Summary
Licensed Hearing Instrument Specialist with clinical, training, and operations experience across private practice, big-box retail, and public health environments. Skilled in delivering patient- and clinician-facing education, supporting adoption of hearing technology, and translating complex clinical concepts into clear, actionable guidance. Recognized for strong communication, organization, and the ability to support high-volume, fast-paced environments. Seeking the Clinical Field Trainer role with Phonak to support clinician education, product training, and field-based clinical excellence across Ontario. Highly qualified Licensed Hearing Instrument Specialist with specialized knowledge in conducting patient assessments, interpreting audiometric testing results and providing appropriate hearing solutions. Strong skills in counseling patients regarding hearing health care practices, demonstrating empathetic customer service, managing records and maintaining professional standards. Notable for improving patient satisfaction through effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Hearing Care Professional (Licensed Hearing Instrument Specialist)
Amplifon
Scarborough, Canada
07.2024 - Current
- Drive revenue growth through consultative sales of hearing technology, accessories, and connectivity solutions
- Educate patients and families on hearing outcomes, lifestyle benefits, and long-term value to support informed decision-making
- Support adoption of premium technology by aligning clinical solutions with patient needs and expectations
- Build and maintain long-term patient relationships, contributing to strong retention and referral rates
- Work across multiple manufacturer platforms, demonstrating understanding of feature differentiation and competitive positioning
- Support clinic performance metrics including close rate, average sale value, and technology mix
- Provide informal product training and hands-on guidance to colleagues and patients to improve confidence with fittings and software
- Helped out at multiple clinics for support across the GTA, up North as well as Nappanee area.
Student Observer
Costco Hearing Aid Center
Oshawa, Canada
01.2024 - 03.2024
- Supported full hearing assessments, evaluations, and hearing aid fitting appointments
- Assisted with tympanometry, real-ear measurements (REM), and verification procedures
- Observed and supported patient education during evaluation, fitting, and follow-up visits
- Maintained accurate clinical documentation in accordance with professional standards
Student Observer
Discover Hearing Centre
Kitchener, Canada
05.2023 - 08.2023
- Observed hearing assessments, programming, and adjustment appointments
- Supported administrative workflows including appointment scheduling, phone inquiries, and device shipments
- Assisted with insurance documentation (ADP, WSIB), billing processes, and client payments
Clinic Operations Resource Lead Manager
Wellington-Dufferin-Guelph Public Health
Guelph, Canada
01.2021 - 01.2023
- Led day-to-day clinic operations in high-volume public health settings serving up to 1,500 clients daily
- Trained new employees on clinical and administrative software systems and operational workflows
- Created and managed confidential client profiles in compliance with privacy regulations
- Maintained vaccine inventory counts and supported logistical planning for clinic operations
- Provided direct operational support to nurses, students, and clinical staff
Assistant Manager
Keller Williams Realty
Cambridge, Canada
01.2018 - 01.2019
- Served as first point of contact for clients and visitors, scheduling appointments and managing inquiries
- Maintained client and property databases while resolving client-related issues
- Performed basic bookkeeping, document verification, and administrative reporting
Education
Hearing Instrument Specialist Diploma -
Humber College
Toronto, ON01.2024
Honours Bachelor of Science -
University of Toronto
Toronto, ON01.2019
Skills
- Clinical Education & Training Delivery
- Product demonstrations
- Software support
- Field Based Support
- Consultative Communication
- Relationship & Partnership Development
- Adult Learning & Knowledge Translation
- Clinical Documentation & Compliance
- Time Management
- Travel-Based Scheduling
- Cross-Functional Collaboration
- Hearing aid fitting software
- Microsoft Office Suite
- Adobe
- Blueprint
- Sycle
- Virtual Training Platforms
References
Available upon request
Timeline
Hearing Care Professional (Licensed Hearing Instrument Specialist)
Amplifon
07.2024 - Current
Student Observer
Costco Hearing Aid Center
01.2024 - 03.2024
Student Observer
Discover Hearing Centre
05.2023 - 08.2023
Clinic Operations Resource Lead Manager
Wellington-Dufferin-Guelph Public Health
01.2021 - 01.2023
Assistant Manager
Keller Williams Realty
01.2018 - 01.2019
Hearing Instrument Specialist Diploma -
Humber College
Honours Bachelor of Science -
University of Toronto