Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Friesen

Stonewall,MB

Summary

Proven leader in retail management, excelling in customer service and inventory control at SUBWAY® Restaurants. Demonstrated ability to enhance customer satisfaction and streamline store operations, leading to increased efficiency. Skilled in staff management and problem-solving, fostering a positive and productive work environment. Achieved significant improvements in customer relations and operational procedures through effective multitasking and organizational skills. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

SUBWAY®Restaurants
06.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Team Member

Tim Hortons
08.2012 - 07.2013
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.

Education

High School Diploma -

Steinbach Regional Secondary
Steinbach, MB
06.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Friendly and Positive
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Inventory Control
  • Staff Management

Languages

English
Professional Working

Timeline

Store Manager

SUBWAY®Restaurants
06.2013 - Current

Store Team Member

Tim Hortons
08.2012 - 07.2013

High School Diploma -

Steinbach Regional Secondary

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Amber Friesen