Amber A Walker
St. Catharines,ON
Summary
Dedicated Reimbursement Specialist with exemplary analyzation and negotiation abilities. Highly skilled in customer service and coverage evaluation. Specializing in Oncology and MS with a well-established knowledge of healthcare funding.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Drug Access Facilitator
Hamilton Health Sciences
01.2008 - Current
- Improved reimbursement processes by analyzing and resolving payment discrepancies.
- Ensured compliance with government regulations through thorough documentation review and adherence to established protocols.
- Supported team members by sharing expertise in reimbursement methodologies and payer contracts analysis.
- Increased patient satisfaction with clear explanations of benefits, coverage limits, and out-of-pocket expenses related to their treatments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assisted in contract negotiations, providing valuable insights into market trends and competitive pricing structures.
- Developed training materials for new hires, expediting the onboarding process for Drug Reimbursement Facilitators in a fast-paced environment.
- Collaborated with healthcare professionals to ensure optimal patient care and address medication-related concerns.
- Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises.
Pharmacy Technician
Neighbourhood Pharmacy
01.2002 - 01.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Pharmacy Technician Instructor
Niagara College
09.2010 - 05.2011
- Enhanced student understanding of pharmacy technician concepts by incorporating real-world examples and case studies.
- Collaborated with fellow instructors to develop comprehensive lesson plans for improved student engagement and learning outcomes.
- Streamlined course content by identifying and eliminating redundancies, resulting in a more focused curriculum.
- Evaluated student performance using both formative and summative assessments, providing constructive feedback to guide improvement.
- Stayed current with industry trends and advancements by attending conferences, workshops, and other professional development opportunities.
Education
Pharmacy Technician Bridging -
Niagara College
Welland, ON2010
Diploma - General Arts And Science
Niagara College
Welland, ON2001
Certificate - Pharmacy Assistant
Niagara College
Welland, ON2000
Skills
- Negotiation
- Advocacy
- Problem Solving
- Active Listening
- Critical Thinking
- Time Management
- Effective Communication
- Information Collection
- Business Development
- Data Analysis
- Fundraising
- Contract Management
Accomplishments
- Founder of an annual continuing education conference for Pharmacy Technicians in Ontario PTPDC
- Hold a seat on the Canadian Association of Pharmacy Technicians provincial working group representing Ontario
- Content creator for Foundations of Originator and Biosimilar Biologics: For Patients and Caregivers Module 3 Patient Access. University of Toronto and Ontario Health (Cancer Care Ontario) education initiative
- Writer and reviewer for the Ontario College of Pharmacists self-assessment tool (SAT) for pharmacy technicians (2017-2022)
Professional Memberships
Ontario Pharmacists Association (OPA)
Oncology Drug Access Navigators of Ontario (ODANO)
Certification
Ontario College of Pharmacists #610090
Trained to administer Injections
Affiliations
- Ballroom Dancing
- Baking
- Learning American Sign Language (ASL)
References
References available upon request.
Timeline
Pharmacy Technician Instructor
Niagara College
09.2010 - 05.2011
Drug Access Facilitator
Hamilton Health Sciences
01.2008 - Current
Pharmacy Technician
Neighbourhood Pharmacy
01.2002 - 01.2017
Pharmacy Technician Bridging -
Niagara College
Diploma - General Arts And Science
Niagara College
Certificate - Pharmacy Assistant
Niagara College
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