Amber Yang
Richmond
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Boba99Bubble Tea
06.2021 - 10.2023
- Provided suggestions to the manager regarding promotion events during the low season.
- Prepared beverages, handled cashier duties, cooked ingredients such as tapioca pearls and sweet potato balls, customized drinks for customers, and assisted them in selecting the perfect beverage.
- Managed store operations, made orders with suppliers, monitored inventory, reduced food waste, and helped enter sales data.
- Dealt with customer complaints and maintained a good relationship with regular customers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Server
85°C Bakery Café
03.2015 - 05.2021
- Handled cashier duties, prepared beverages, packaged cakes
and bread, acquired coffee-related knowledge to assist
customers in drink selection, and acquired knowledge of
ingredients and baking processes for cakes and bread. - Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Clothes Sales
Hang Ten
10.2013 - 10.2020
- Assisted customers with fitting rooms, ensuring proper sizing and recommending complementary items to complete their outfits.
- Developed strong relationships with repeat clientele, fostering loyalty and encouraging referrals to grow the customer base.
- Collaborated with team members for successful execution of promotional events, resulting in increased foot traffic and sales.
- Addressed client concerns promptly and professionally, maintaining a high level of customer service at all times.
- Stayed informed about industry developments and emerging trends to provide knowledgeable recommendations to clients.
- Processed transactions efficiently using point-of-sale systems while adhering to company policies regarding returns and exchanges.
- Maintained accurate records of daily sales activities, including individual performance metrics and overall store results for management review.
- Handled cash deposits accurately while following company security protocols.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Arts - Department of English
Aletheia University
Master of Arts - Film Production & Film Studies.
Kainan University
Skills
- Shift Scheduling
- Technical Support
- Complaint Resolution
- Work Planning
- Team Supervision
- Client Service
- Flexible Schedule
- SMART Goals
- Sales Expertise
- Active Listening
- Problem Solving
- Teamwork and Collaboration
Certification
- City and Guilds of London Institute
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Team Leader
Boba99Bubble Tea
06.2021 - 10.2023
Server
85°C Bakery Café
03.2015 - 05.2021
Clothes Sales
Hang Ten
10.2013 - 10.2020
Bachelor of Arts - Department of English
Aletheia University
Master of Arts - Film Production & Film Studies.
Kainan University
- City and Guilds of London Institute
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