Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amber Yam

Rohnert Park,CA

Summary

Detail-oriented with experience in patient scheduling, insurance verification, and medical order coordination. Skilled in facilitating hospital follow-ups, communicating with medical facilities, and supporting foster care appointment logistics. Proven ability to manage patient registration, maintain accurate records, and ensure timely transmission of medical documentation to optimize care delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Care Navigator

Marin Community Clinic
01.2025 - Current
  • Coordinated hospital follow-up appointments to ensure continuity of care
  • Communicated with medical facilities to revise provider orders and support accurate documentation
  • Scheduled routine appointments across multiple departments
  • Assisted in coordinating medical appointments for children in foster care, adhering to care plans and legal requirements
  • Registered new patients and maintained accurate demographic and medical records
  • Verified patient insurance coverage and obtained necessary authorizations for services
  • Faxed medical orders and documentation to appropriate facilities to facilitate timely patient care

Call Center Representative

Marin Community Clinic
12.2023 - 01.2025
  • Managed high-volume inbound calls, ensuring prompt and courteous service to patients.
  • Collaborated with healthcare providers to coordinate patient appointments and follow-up services.
  • Maintained up-to-date knowledge of clinic policies.
  • Streamlined call processes, reducing average response time while improving patient satisfaction ratings.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring patients satisfaction at all times.
  • Maintained detailed records of patient interactions.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.

Behavioral Technician

Maxim Healthcare
09.2023 - 12.2023
  • Implemented individualized behavior intervention plans to support client progress and development.
  • Collaborated with interdisciplinary teams to assess and document patient needs and treatment outcomes.
  • Monitored client behavior, documenting observations to inform treatment adjustments and improve effectiveness.
  • Utilized data collection tools to track client behavior patterns, ensuring accurate reporting for clinical review.
  • Participated in ongoing training sessions to refine skills in behavior management strategies and best practices.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout school hours.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.

Graton Resort and Casino Hostess

Graton Resort & Casino
06.2021 - 08.2023
  • Greeted and seated guests, ensuring positive first impressions and smooth guest flow.
  • Managed reservation system, optimizing seating arrangements to enhance efficiency during peak hours.
  • Communicated effectively with kitchen and wait staff to coordinate timely service delivery.
  • Assisted in training new host staff on customer service standards and operational procedures.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Opened and closed seating sections according to volume of guests.

Drive Thru Cashier

McDonald's
03.2019 - 02.2021
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean and organized drive-thru area to enhance operational efficiency.
  • Collaborated with team members to streamline service delivery during peak hours.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Assisted customers with menu items and accurate order fulfillment.

Education

High School Diploma -

Rancho Cotate Highschool
Rohnert Park
05.2021

Skills

  • Patient confidentiality
  • Insurance assistance
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Team collaboration
  • Organized and detail oriented
  • Insurance verification

Certification

  • CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Care Navigator

Marin Community Clinic
01.2025 - Current

Call Center Representative

Marin Community Clinic
12.2023 - 01.2025

Behavioral Technician

Maxim Healthcare
09.2023 - 12.2023

Graton Resort and Casino Hostess

Graton Resort & Casino
06.2021 - 08.2023

Drive Thru Cashier

McDonald's
03.2019 - 02.2021

High School Diploma -

Rancho Cotate Highschool

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Amber Yam