Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Wright

Fresno

Summary

Professional patient services leader with comprehensive experience in healthcare settings. Skilled in managing patient relations, optimizing service delivery, and leading teams to achieve high performance. Strong focus on collaboration, adaptability, and reliable support for both staff and patients. Expertise in communication, conflict resolution, and process improvement ensures exceptional patient care and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Service Representative Team Lead

RadNet
10.2023 - Current
  • Lead Patient service representative for outpatient radiology clinic
  • Conduct employee evaluations and interviews, assure each department is running smoothly and patients are being cared for, preprocess exams and perform insurance verification and authorization for exams
  • Ensure referrals are correct and scanned in patient's charts, coordinate employee schedules and assign coverage when needed
  • Submit cash box site verification daily, oversee the medical records department as well as front desk and the preprocessing team, ordering supplies for each department and ensuring each department has the supplies they need
  • Check in patients at the front desk and assure the front desk runs smoothly and efficiently, other duties as assigned by site manager

VIP Radiology Scheduler

RadNet
10.2023 - 01.2025
  • Work closely with our specialty VIP Doctors offices to accommodate scheduling patients at all Radnet Facilities in the Fresno region
  • Carefully scheduling exams, procedures and biopsies while coordinating with our Doctors' schedules and adhering to Radnet's site specific rules and regulations
  • Preprocess and schedule breast and prostate MRI's while working closely with patients and physicians to make sure patients are properly prepped, and our physicians have relevant prior imaging to review before exams
  • Submit prior authorizations for required exams as well as submit site modifications for other local Radnet facilities
  • Schedule and coordinate biopsy procedures and inform patients of prep and expectations with compassion and understanding
  • Keep consistent communication with Doctors offices, patients, and insurance companies to ensure exams are done correctly, safely, and accurately

Patient Service Representative

RadNet
10.2023 - 09.2024
  • Regional PSR Float for Radnet sites Sierra Medical Imaging and WISH Fresno Breast Center
  • Carefully preprocess exams by making sure we have all information necessary for a patient's exam
  • Check and verify insurance, submit insurance authorizations, apply for site and CPT modifications
  • Contact Dr offices to obtain proper referrals and diagnosis for exams
  • Assess referrals for proper exam, test order and diagnosis
  • Ensure patients are scheduled properly and in the correct exam rooms
  • Obtain patient information, and schedule patients accurately
  • High knowledge of Radnet's different site policies and scheduling procedures
  • Occasionally work front desk by greeting patients and obtaining proper information necessary for the exam, print order forms and collect payments as needed, answer phone calls and assist callers and give information, administer oral contrast solution when needed
  • Occasionally act as tech assistant as needed by obtaining patient exam forms and documenting prior exams, call patients back into the dressing room and prepare patient for exam, explain prep procedures and brief patients on what to expect
  • Ensure all exams are correct, accurate, and help to create the best experience for the patients

Lead Lab Technician

NATIONAL LABS
05.2022 - 08.2023
  • Drug and alcohol testing professional at Fresno New Connections and WestCare Belmont
  • Collect urine, oral swabs, and blood for drug testing
  • Package samples to be sent to the lab, and enter patient information in the computer
  • Collect insurance and patient information and enter into the computer system
  • Work directly with Drug and alcohol counselors as well as rehab facilities
  • Order medical and office supplies for multiple rehab facilities
  • Act as a liaison for multiple clinics and answer lab related questions, and provide information for counselors and clinics
  • Work with and encourage people dealing with addiction and offer compassion and support to help people help themselves

Clinical Medical Assistant (Back Office)

G & J Roth Professional Corp
01.2014 - 08.2018
  • Greet and room patients, take vitals, obtain current medication list and reason for visit, while also determining per Dr's previous notes any additional procedures that need to be performed
  • Make sure all patients are ready in a timely manner as to keep the providers on time and improve patient flow
  • Check inventory for all rooms and order supplies and vaccinations as needed
  • Assist Dr in minor surgery while maintaining a sterile field
  • Perform any necessary procedures on patients
  • Autoclave all instruments at the end of the day
  • Fax and call in prescriptions and perform prior authorizations as needed

Education

Bachelor's degree - Psychology

National University

High school diploma or GED -

Clovis Adult Education
08.2018

Certified in Medical Assistant -

Institute of Technology
Clovis, CA
01.2014

Skills

  • Multi-line Phone Systems
  • Vital Signs
  • Medical Scheduling
  • Medical Receptionist
  • FAXING
  • Typing
  • Back Office
  • Communication skills
  • Venipuncture
  • Medical Records
  • Computer Skills
  • EMR Systems
  • COPYING
  • ICD-10
  • Primary care
  • Addiction counseling
  • Clinical counseling
  • CPT Coding
  • Microsoft Office
  • Insurance Verification
  • Customer Service
  • Patient Care
  • Triage
  • Windows
  • CPR
  • Clerical Experience
  • Front Office
  • Medical Office Experience

Certification

  • Certified Medical Assistant
  • Registered substance use disorder counselor

Timeline

Patient Service Representative Team Lead

RadNet
10.2023 - Current

VIP Radiology Scheduler

RadNet
10.2023 - 01.2025

Patient Service Representative

RadNet
10.2023 - 09.2024

Lead Lab Technician

NATIONAL LABS
05.2022 - 08.2023

Clinical Medical Assistant (Back Office)

G & J Roth Professional Corp
01.2014 - 08.2018

High school diploma or GED -

Clovis Adult Education

Certified in Medical Assistant -

Institute of Technology

Bachelor's degree - Psychology

National University

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