Amber Vargas
Inglewood
Summary
Hardworking and adaptable professional with a strong work ethic, quick to adjust to fast new environments and challenges. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customs Brokerage Representative
Unity Customs Brokers
10.2022 - Current
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Developed a keen eye for detail when reviewing documentation, preventing costly errors or omissions that could lead to delays or penalties.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
CUSTOMER SERVICE AGENT
Aerounion Lax
03.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Processed numerous AWB's for customer's to efficiently deliver and/or pick up cargo.
- Communicated with resources including CBP to assist customers with issues regarding their cargo.
- Maintained a well working office by assisting with finalizing documents, filing, and staying organized.
MATERIAL HANDLER
Fedex Express
08.2021 - 02.2022
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Protected company inventory by maintaining and organizing storage areas.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
RECREATIONAL ASSISTANT II
City Of Carson
01.2017 - 01.2025
- Answered phones and responded to questions by providing information on programs and facilities.
- Assisted Center Supervisor with planning and organizing recreation activities.
- Registered individuals for upcoming activities by gathering forms and information.
- Carried out bookkeeping and processed payments.
- Supervised and coordinated work activities of personnel, such as training staff members and assigning work duties.
Education
HIGH SCHOOL DIPLOMA -
Magnolia Science Academy 3
01.2020
Business Administration
El Camino College
Torrance, CA06-2023
Skills
- Facility Operations
- Problem-Solving
- Friendly, Positive Attitude
- Computer Proficiency
- Customer and Service-Oriented
- Documentation and Recordkeeping
- Integrity and trustworthiness
LANGUAGES
Spanish Intermediate
Timeline
Customs Brokerage Representative
Unity Customs Brokers
10.2022 - Current
CUSTOMER SERVICE AGENT
Aerounion Lax
03.2022 - 10.2022
MATERIAL HANDLER
Fedex Express
08.2021 - 02.2022
RECREATIONAL ASSISTANT II
City Of Carson
01.2017 - 01.2025
HIGH SCHOOL DIPLOMA -
Magnolia Science Academy 3
Business Administration
El Camino College
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