Work Preference
Summary
Overview
Education
Work History
Skills
Timeline
Open To Work
Hi, I’m

Amber Valenzuela

Los Angeles

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Asset Protection AssociateTemp. Clerical AssistantInventory AssociateMedical Biller

Work Type

Full TimePart Time

Location Preference

On-SiteHybrid
Location: Los Angeles, CA
Open to relocation: No

Salary Range

$19/hr - $1000/hr

Important To Me

Career advancementCompany CultureHealthcare benefits

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
years of professional experience

Education

UEI
West Covina, CA

Medical Billing and Coding Certification of Completion

University Overview

Work History

Macys Department Store
Century City

Asset Protection Associate
10.2024 - 02.2025

Job overview

  • Monitored security systems to identify suspicious activities and prevent theft.
  • Collaborated with store management to implement loss prevention strategies.
  • Conducted regular audits of inventory to ensure accuracy and security.
  • Engaged with customers to promote a safe shopping environment and deter theft.
  • Maintained safety and security of premises, visitors and employees.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.

Foothill Unity Center
Pasadena

Temp. Clerical Assistant
04.2022 - 12.2023

Job overview

  • Responsible for greeting clients as they walk in, determining their Eligibility, conducting an intake, collecting qualifying documents, updating files annually and when needed, creating new files.
  • Full participation in distribution and Holiday Distribution events
  • Answer multi-line system, directing callers to the proper contact
  • CSMS- Client Services Management System, enter in client demographics to determine eligibility.

RGIS
Pasadena

Inventory Associate
03.2021 - 03.2022

Job overview

  • Maintained inventory count, tracked usage, and documented variances.
  • Completed physical inventory counts at each store.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Implemented systems for tracking and managing inventory levels with accuracy and precision.

Professional Billing Enhancement
Westwood

Medical Biller
06.2018 - 12.2019

Job overview

  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Liaised between patients, insurance companies, and billing offices.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Posted payments and collections on a regular basis.
  • Verified insurance of patients to determine eligibility.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Monitored outstanding invoices and performed collections duties.

Skills

  • Customer service
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Analytical thinking
  • Team collaboration
  • Time management
  • Process documentation
  • Client eligibility assessment
  • Data entry accuracy
  • Adaptability
  • Multi-line telephone operations
  • Professional telephone demeanor
  • 10-key
  • Filing

Timeline

Asset Protection Associate
Macys Department Store
10.2024 - 02.2025
Temp. Clerical Assistant
Foothill Unity Center
04.2022 - 12.2023
Inventory Associate
RGIS
03.2021 - 03.2022
Medical Biller
Professional Billing Enhancement
06.2018 - 12.2019
UEI
Medical Billing and Coding Certification of Completion

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Amber Valenzuela