Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Timmons

Calgary

Summary

Well-qualified Project Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Dispatcher/Service Coordinator

Alberta Indoor Comfort
10.2024 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Ability to communicate under pressure, coordinate logistics efficiently, and use dispatch software
  • Directed dispatching, routing, and tracking of 11 fleet vehicles.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Providing customers estimates for repairs based on information provided by technicians during their scheduled maintenance or service calls

Account Manager

Allied Plumbing, Heating and Air Conditioning
11.2023 - 09.2024
  • Cultivated key account relationships, enhancing customer satisfaction
  • Implementation of several tools to create more efficiency in the office, such as the creation of an updated and accurate client data spreadsheet used for regular reference to communicate with property managers
  • Standardized reports to customers with more transparency, providing details that were previously lacking
  • Ensuring accountability throughout the office
  • Providing customers estimates for repairs based on information provided by technicians during their scheduled maintenance or service calls
  • Following up on pending work orders with the dispatch team to ensure the work is scheduled in a timely manner
  • Managed purchase orders and tracked part deliveries, ensuring timely project execution
  • Weekly review of reports generated by the scheduling software
  • Utilizing the reports to follow up with quotes and assist with staying on top of workload
  • On-site meetings with clients to review plumbing and HVAC equipment, as needed, to provide new agreements or update internal equipment records
  • Analyzing costs and profits to help establish a healthy gross margin
  • Providing customers with a point of contact to address any issues they may have, communicating effectively with all personnel to provide solutions

Project Administrator

Ainsworth Inc
04.2022 - 08.2022
  • Process purchase orders, apply for permits, procure quotations as directed by project managers and technicians
  • Follow up with vendors on delivery dates of material, as well as tracking all incoming shipments and outgoing deliveries to site
  • Strong use of priority task skills based on the needs of customers and technicians to achieve desired results
  • Attending and taking meeting notes at weekly meetings, creating reports, and organizing files according to specific project needs
  • Weekly data entry of technician hours to individual projects, including overtime and additional hours logged
  • Assist with any additional administrative tasks required by technicians or project manager

Project Coordinator

Bartle & Gibson
08.2018 - 04.2022
  • Keen knowledge and understanding of plumbing materials for residential and commercial applications
  • Obtain product specifications and prepare shop drawings via PDF Exchanger, based on quotes provided by the estimators
  • Upon customer confirmation and engineering approval, ordering and organizing other departments to ensure that materials on hand are utilized and new items are brought into the warehouse in a timely fashion, based on strong customer follow-up and communication
  • The ability to work within a team, as well as independently, with minimal supervision or direction, is required
  • High attention to detail required to ensure all aspects of projects are controlled and monitored
  • Continuously assisting other departments as required, helping with warehouse receiving and replenishment of inventory if regular workload slows down, due to the desire to keep busy and pride in being a team player

Customer Service Representative

Arpi's Industries
06.2017 - 05.2018
  • Communicate effectively to assist and provide guidance towards the best options based on clientele's installed equipment
  • Persuade and educate all customers by receiving high volumes of incoming calls and troubleshooting necessary appointment requirements
  • Act as a liaison between customers and technicians to coordinate a timely booking schedule
  • Articulate with polite and welcoming phone manners, with advanced communication skills
  • Sole responsibility for ordering parts for technicians based on their follow-up notes to appointments and previous knowledge and experience with part management
  • Providing quotes and technical assistance to customers from various suppliers for the best options for replacement plumbing and HVAC requirements
  • Efficiently comprehending internal computer software (Salesforce) as well as beginner - intermediate skills in Outlook, Word and Excel

Production Supervisor

HBX Controls Inc.
01.2011 - 05.2017
  • Use of QuickBooks, PC/MRP, and Microsoft Excel to organize and maintain inventory for control assembly: creating purchase orders, sales orders, packing slips, and invoices accurately
  • Managing and preparing all documentation for domestic and international shipping, mainly filling and shipping orders to the USA
  • Organizing and maintaining over 20 different control assemblies, and ensuring operation continues fluently to meet the demands of customers, as well as encompassing quality standards of the facility
  • Attention to fine detail on repetitive assembly units
  • Interpreted and validated technical issues, tested solutions, followed up, and escalated when necessary
  • Provided high-level and in-depth technical support by resolving inquiries by phone, email, and web, in a manner and time frame consistent with department and team service levels and goals
  • Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results

Education

High School Diploma -

Strathmore High School
Strathmore, AB

Skills

  • Account Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Microsoft Office
  • Strategic Planning
  • Supply Chain
  • Phone Etiquette

Certification

  • First Aid Training
  • Forklift trained

Timeline

Dispatcher/Service Coordinator

Alberta Indoor Comfort
10.2024 - Current

Account Manager

Allied Plumbing, Heating and Air Conditioning
11.2023 - 09.2024

Project Administrator

Ainsworth Inc
04.2022 - 08.2022

Project Coordinator

Bartle & Gibson
08.2018 - 04.2022

Customer Service Representative

Arpi's Industries
06.2017 - 05.2018

Production Supervisor

HBX Controls Inc.
01.2011 - 05.2017

High School Diploma -

Strathmore High School

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Amber Timmons