Amber Timmons
Calgary,AB
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
14
14
years of professional experience
Work History
Account Manager
Allied Plumbing, Heating and Air Conditioning
Burnaby, BC
11.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Implementation of several tools to create more efficiency in the office, such as the creation of an updated and accurate client data spreadsheet used for regular reference to communicate with property managers.
- Standardized reports to customers with more transparency, providing details that were previously lacking.
- Ensuring accountability throughout the office.
- Providing customers estimates for repairs based on information provided by technicians during their scheduled maintenance or service calls.
- Following up on pending work orders with the dispatch team to ensure the work is scheduled in a timely manner.
- Providing purchase orders to distributors and ensuring that the parts are being delivered to the site or shop as required.
- Weekly review of reports generated by the scheduling software.
- Utilizing the reports to follow up with quotes and assist with staying on top of workload.
- On-site meetings with clients to review plumbing and HVAC equipment, as needed, to provide new agreements or update internal equipment records.
- Analyzing costs and profits to help establish a healthy gross margin.
- Providing customers with a point of contact to address any issues they may have, communicating effectively with all personnel to provide solutions.
Project Administrator
Ainswoth Inc
Calgary, AB
04.2022 - 08.2022
- Process purchase orders, apply for permits, procure quotations as directed by project managers and technicians.
- Follow up with vendors on delivery dates of material, as well as tracking all incoming shipments and outgoing deliveries to site.
- Strong use of priority task skills based on the needs of customers and technicians to achieve desired results.
- Attend and take meeting notes at weekly meetings, creating reports, and organizing files according to specific project needs.
- Weekly data entry of technician hours to individual projects, including overtime and additional hours logged.
- Assist with any additional administrative tasks required by technicians or project manager.
Project Coordinator
Bartle & Gibson
Calgary, AB
08.2018 - 04.2022
- Keen knowledge and understanding of plumbing materials for residential and commercial applications.
- Obtain product specifications and prepare shop drawings via PDF Exchanger, based on quotes provided by the estimators.
- Upon customer confirmation and engineering approval, ordering and organizing other departments to ensure that materials on hand are utilized and new items are brought into the warehouse in a timely fashion, based on strong customer follow-up and communication.
- Ability to work within a team, as well as independently, with minimal supervision or direction, is required.
- High attention to detail required to ensure all aspects of projects are controlled and monitored.
- Continuously assisting other departments as required, helping with warehouse receiving and replenishment of inventory if regular workload slows down, due to the desire to keep busy and pride in being a team player.
Customer Service Representative
Arpi's Industries
Calgary, AB
06.2017 - 05.2018
- Communicate effectively to assist and provide guidance towards the best options based on clientele's installed equipment.
- Persuade and educate all customers by receiving high volumes of incoming calls and troubleshooting necessary appointment requirements.
- Act as a liaison between customers and technicians to coordinate a timely booking schedule.
- Use of polite and welcoming phone manners, with advanced communication skills.
- Sole responsibility for ordering parts for technicians based on their follow-up notes to appointments and previous knowledge and experience with part management.
- Providing quotes and technical assistance to customers from various suppliers for the best options for replacement plumbing and HVAC requirements.
- Efficiently comprehending internal computer software (Salesforce) as well as beginner - intermediate skills in Outlook, Word and Excel.
Production Supervisor
HBX Controls Inc
Calgary, AB
01.2011 - 05.2017
- Use of QuickBooks, PC/MRP, and Microsoft Excel to organize and maintain inventory for control assembly: creating purchase orders, sales orders, packing slips, and invoices accurately.
- Managing and preparing all documentation for domestic and international shipping, mainly filling and shipping orders to the USA.
- Organizing and maintaining over 20 different control assemblies, and ensuring operation continues fluently to meet the demands of customers, as well as encompassing quality standards of the facility.
- Attention to fine detail on repetitive assembly units.
- Interpreted and validated technical issues, tested solutions, followed up, and escalated when necessary.
- Provided high-level and in-depth technical support by resolving inquiries by phone, email, and web, in a manner and time frame consistent with department and team service levels and goals.
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
Education
Skills
- Project Management
- Salesforce
- Sourcing
- Purchasing
- Microsoft Office
- Account Management
- Supply Chain
- Phone Etiquette
Timeline
Account Manager
Allied Plumbing, Heating and Air Conditioning
11.2023 - Current
Project Administrator
Ainswoth Inc
04.2022 - 08.2022
Project Coordinator
Bartle & Gibson
08.2018 - 04.2022
Customer Service Representative
Arpi's Industries
06.2017 - 05.2018
Production Supervisor
HBX Controls Inc
01.2011 - 05.2017
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