Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Leiferman

Kelseyville

Summary

Proactive Hotel Front Desk Supervisor with extensive experience in customer service, medical reception, and accounting. Skilled in team supervision, billing inquiries, patient scheduling, and financial reporting. Bringing strong organizational skills, attention to detail, and problem-solving abilities to advance my career in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Supervisor

Konocti Harbor Resort & Spa
03.2024 - Current
  • Supervised a team of 15 agents, providing guidance and support to ensure excellent customer service.
  • Handled all billing inquiries.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.

Medical Receptionist

Adventist Health
04.2020 - 03.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

CPA Assistant

Richard Morhar, CPA
03.2016 - 04.2020
  • Reviewed monthly and quarterly reporting for accuracy and regulatory compliance.
  • Assisted executive management with budget planning, providing detailed analyses and forecasts for informed decision making.
  • Consistently met deadlines for financial reporting by implementing effective time management strategies within the department.
  • Conducted thorough financial analysis for potential mergers and acquisitions, resulting in profitable business decisions.

Education

Butte College
Oroville, CA

Skills

  • Administrative tasks
  • Microsoft Office
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Teamwork and Leadership
  • Attention to Detail
  • Problem-solving abilities
  • Front Desk Operations
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Decision-Making
  • Microsoft Office proficiency
  • Front Desk Management

Languages

Spanish
Limited Working

Timeline

Hotel Front Desk Supervisor

Konocti Harbor Resort & Spa
03.2024 - Current

Medical Receptionist

Adventist Health
04.2020 - 03.2024

CPA Assistant

Richard Morhar, CPA
03.2016 - 04.2020

Butte College

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Amber Leiferman