Summary
Overview
Work History
Education
Skills
Timeline
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Amber Thomson

Owen Sound,ON

Summary

Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Excels in preparing records, keeping physical files and digital records accurate and current. Thrives in helping staff and visitors with diverse needs while handling substantial daily workload.



Overview

23
23
years of professional experience

Work History

At Home Care

Self
05.2022 - Current
  • Providing compassionate and attentive care for ageing family member
  • Assisting in daily living needs including physiotherapy, meal preparation, medication oversight, coordinating medical information, transportation to appointments

Visitor Services Representative

Grey Roots Museum & Archives
04.2005 - 02.2022
  • Enhanced visitor experience by providing exceptional customer service and addressing inquiries efficiently.
  • Streamlined ticketing process for better efficiency, resulting in reduced wait times for guests.
  • Assisted in the planning and execution of special events.
  • Maintained accurate records of visitor demographic.
  • Addressed visitor concerns promptly and professionally, ensuring a positive impression of the organization.
  • Trained new team members.
  • Ensured accessibility for all visitors by coordinating accommodations as needed, such as wheelchair assistance or sign language interpretation services.
  • Managed gift shop operations, maintaining inventory levels while promoting sales through strategic merchandising techniques.
  • Informed visitors about membership options, leading to increased enrollment rates in support of organizational growth objectives.
  • Liaised between staff members across multiple departments to ensure seamless communication regarding event planning or other collaborative efforts.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assistant Registrar

Youth With A Mission
03.2003 - 08.2004
  • Streamlined registration processes and processed student applications.
  • Enhanced student satisfaction through effective communication and prompt issue resolution.
  • Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
  • Maintained accurate student records, contributing to efficient administration and data-driven decision making.
  • Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
  • Assisted students with visa applications and registered them with the Australian government

Receptionist

Singing Waters Ministries
10.2000 - 06.2003
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a database of +7000 contacts

Education

Certificate - Event Management

Mount Royal University
Calgary, AB
2015

Diploma - Practical Theology

Christ For The Nations Institute
Texas, US
1993

Skills

  • Data Entry Proficiency
  • Report Generation
  • Call Management
  • Complaint Resolution
  • Scheduling
  • Multi-Line Phone Talent
  • Clerical Support
  • Computer Proficiency
  • Customer Service
  • Record Preparation
  • Staff Training
  • Administrative Support
  • Payment Processing

Timeline

At Home Care

Self
05.2022 - Current

Visitor Services Representative

Grey Roots Museum & Archives
04.2005 - 02.2022

Assistant Registrar

Youth With A Mission
03.2003 - 08.2004

Receptionist

Singing Waters Ministries
10.2000 - 06.2003

Certificate - Event Management

Mount Royal University

Diploma - Practical Theology

Christ For The Nations Institute

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Amber Thomson