Amber Tacan
ESTERHAZY,SK
Summary
Proven track record in enhancing customer engagement and sales pipelines, notably at Midwest Teleservice International Inc., through expert telemarketing and exceptional customer service. Demonstrated ability to exceed targets and collaborate effectively, leveraging sales expertise and strong multitasking skills for significant achievements.
Overview
15
15
years of professional experience
Work History
Telemarketer
Midwest Teleservice International Inc.
Brandon, MB
07.2023 - 12.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Daycare Worker
Tacan Child Care
Brandon, MB
08.2022 - 10.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Retail Sales Associate
Cowtown
Brandon, MB
04.2021 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Ticket Seller
North American Midway Entertainment
Brandon, MB
06.2022 - 06.2022
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
Cleaner
Johnson's Commercial & Industrial Services
Brandon, MB
04.2020 - 11.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Carpenter
Westbran Training and Education Program
Brandon, MB
05.2018 - 08.2019
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Painter
Roy's Painting & Decorating
Brandon, MB
04.2017 - 09.2018
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Assistant Horse Trainer
Just for Kicks Riding and Boarding Stable
Brandon, MB
09.2015 - 06.2016
- Contributed to overall success of the stable by assisting in marketing efforts such as social media updates and creation of promotional materials showcasing recent achievements.
- Supported head trainer during race days by monitoring horses'' performance from the sidelines and providing real-time feedback as needed.
- Collaborated with veterinarians to monitor horses'' health and address any medical concerns promptly.
- Gained valuable insights into equine behavior and psychology through ongoing professional development opportunities such as conferences, workshops, and seminars.
Server
Whippoorwill Cafe LTD
Wawanesa, MB
05.2009 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Grade 12 -
Southwest Horizon School Division
Souris, MB06.2008
Skills
Sales expertise
Telemarketing expertise
Customer Service
Languages
English
Native or Bilingual
Timeline
Telemarketer
Midwest Teleservice International Inc.
07.2023 - 12.2023
Daycare Worker
Tacan Child Care
08.2022 - 10.2023
Ticket Seller
North American Midway Entertainment
06.2022 - 06.2022
Retail Sales Associate
Cowtown
04.2021 - 12.2022
Cleaner
Johnson's Commercial & Industrial Services
04.2020 - 11.2021
Carpenter
Westbran Training and Education Program
05.2018 - 08.2019
Painter
Roy's Painting & Decorating
04.2017 - 09.2018
Assistant Horse Trainer
Just for Kicks Riding and Boarding Stable
09.2015 - 06.2016
Server
Whippoorwill Cafe LTD
05.2009 - 09.2014
Grade 12 -
Southwest Horizon School Division