Amber Swinhoe
Red Deer,Alberta
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
Bartender, Cook, and Dj.
Hazzard County
Sylvan Lake, AB
12.2022 - 10.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Fireside
Sylvan Lake, AB
05.2020 - 10.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Murph's Pub And Grill
Red Deer, AB
08.2015 - 04.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender Shift Manager & Server
Newfoundlanders Club And Restaurant
Fort McMurray, AB
03.2011 - 05.2015
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Education
Business Management
Academy of Learning
Red Deer2017
Skills
- Excellent Communication
- Dependable and Responsible
- Calm Under Pressure
- Social Perceptiveness
- Flexible and Adaptable
- Public Speaking
- Data Entry
- Project Planning
- Multitasking Abilities
- Good Telephone Etiquette
- Organization
Attachments
Resume
Languages
English
Professional Working
Cover Letter
To Whom It May Concern:
Please accept the attached resume for the position you seek to fill
and is currently available within your business. With my exceptional
experience in client services, hospitality, people skills and
management in combination with my academic background, I feel I
am extremely well suited for this position.
I possess a strong work ethic, excellent employee/coaching skills
and the ability to communicate clearly. Experience in high volume
establishments has enabled me to maintain a high standard of
leadership, management, and teamwork skills.
Excelling in all areas of customer service my ability to coordinate
and prioritize my duties are strong organizational skills that allow me
to adapt to new situations and environments.
Thank you in advance for taking the time to review my cover letter
and resume. I'm looking forward to discussing my qualifications and
suitability for a position within your business further at your discretion
and earliest convenience.
Regards,
Amber Swinhoe
Timeline
Bartender, Cook, and Dj.
Hazzard County
12.2022 - 10.2023
Bartender
Fireside
05.2020 - 10.2022
Server
Murph's Pub And Grill
08.2015 - 04.2020
Bartender Shift Manager & Server
Newfoundlanders Club And Restaurant
03.2011 - 05.2015
Business Management
Academy of Learning