Amber Span
Hamilton,ON
Summary
Team player and passionate Case Manager experienced in homeless and low-income family environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Bilingual fluency in Greek and currently pursuing French.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager - Women's Services
Good Shepherd Centers
11.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Family and Community Coordinator
Community Action Organization of Erie County
02.2016 - 06.2018
- Assisted with the coordination, implementation, monitoring and evaluation of the Family and Community Partnership content area as defined by Head Start Performance Standards.
- Performs other duties as assigned; work with the Family/Community Service Area Manager to help coordinate, provide training and provide ongoing monitoring, training/technical assistance to the content area and the activities of the Family and Community Partnership content area.
- Submitted written monthly content area reports Administrator and Supervisor.
- Conducted/assisted in making home visits (at least two per year), maintained contact with and served as a resource to parents.
- Assist and support parents as they move toward self-sufficiency.
Family Partner Intern
Community Action Opportunities
01.2015 - 04.2015
- Attended coalition meeting for the homeless and low income with the assigned Family Partner
- Participated in community meetings to bring awareness of Head Start and the resources provided by the program
- Responsibilities included: visiting classrooms and teachers, completing home visits, following up with families and their goals and continuing to attend meetings to further improve understanding of the community and resources.
Education
Bachelor - Social Work: Social Work
Mars Hill University
Mars Hill, NC2015
Program - Alpha Course -
Greek Bible College
Athens, Greece06.2011
High School Diploma -
Dakar Academy
Dakar, Senegal06.2010
Skills
- Verbal and Written Communication
- Case Planning and Management
- Data Entry and Analysis
- Crisis Intervention
- Case Notes
- Progress Evaluation
- Documentation
- Emotional Awareness
Certification
Mental Health First Aid Certified - May 2023
First Aid Certified - Feb. 2023
Timeline
Case Manager - Women's Services
Good Shepherd Centers
11.2021 - Current
Family and Community Coordinator
Community Action Organization of Erie County
02.2016 - 06.2018
Family Partner Intern
Community Action Opportunities
01.2015 - 04.2015
Bachelor - Social Work: Social Work
Mars Hill University
Program - Alpha Course -
Greek Bible College
High School Diploma -
Dakar Academy
Mental Health First Aid Certified - May 2023
First Aid Certified - Feb. 2023
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