Amber Solorio
Loma Linda
Summary
Operations Supervisor with extensive expertise in management, focusing on optimizing workflows and driving team performance to enhance efficiency and customer satisfaction. Skilled in talent management, quality assurance, and strategic decision-making, with a proven track record in implementing cost-saving measures and maintaining compliance. Committed to fostering an inclusive and safe work culture while developing future business leaders through impactful training and performance management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Of Operations
Victoria's Secret & PINK
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations Supervisor
Staples
12.2022 - Current
- Managed daily operations, optimize workflows, and drive team performance. Implement cost-saving measures, resulting in substantial efficiency gains and improved customer satisfaction.
- Ensure compliance with company policies, maintain accurate inventory records, and oversee quality control measures. Conduct thorough analyses to identify areas for operational enhancement.
- Streamlined operations, boosting efficiency and customer satisfaction. Implemented cost-saving measures, yielding substantial gains. Ensured policy compliance and quality control.
- Fostered a cohesive team environment, aligning individual strengths with organizational goals. Cultivated open communication channels to address challenges proactively.
Executive Team/Team Leader
Target
09.2019 - 12.2022
- Trained and develop a talented team to provide an inclusive, diverse and safe culture.
- Assessed and selected top talent at the hourly team member and team leader levels by interviewing new candidates for hire as well as current team member promotions.
- Actively participated in the performance management process, which includes, recognizing, coaching, writing as well as delivering and providing meaningful feedback.
- Lead a compliance culture that mitigates financial and legal risks.
- Focused on compliance, integrity and safety.
- Analyzed schedules to ensure proper staffing levels that meet business needs.
- Developed business leaders using impactful talent management tools.
- Effectively execute and lead the team through new initiatives and change.
- Spearheaded new initiatives and change management strategies, adapting to evolving business needs while maintaining a strong focus on compliance and integrity.
- Led strategic talent management initiatives, fostering a diverse and inclusive culture while optimizing team performance and mitigating financial risks.
Sales Lead
Nordstrom
09.2017 - 09.2019
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Led sales team to exceed targets, implemented effective up-selling strategies, and enhanced customer satisfaction through personalized service.
Loss Prevention Associate
Nordstrom
09.2015 - 09.2017
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Headed safety and loss prevention programs by guiding staff.
- Led loss prevention initiatives, enhancing store security protocols and reducing shrinkage through strategic monitoring and swift intervention.
Inbound receiving coordinator
Amazon Warehouse
06.2012 - 09.2015
- Entered shipping information into computer system and estimated freight and postal rates.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Maintained high levels of accuracy in daily operations.
Education
No Degree - Medical Assistant
American Career College
Ontario, CA11-2025
Skills
- Leadership - Expert
- Team Building - Expert
- Customer Relations - Expert
- Problem-solving - Expert
- Talent Management - Expert
- Sales - Skillful
- Merchandising - Skillful
Certification
- First Aid/CPR Certified
Timeline
Customer Service Of Operations
Victoria's Secret & PINK
06.2025 - Current
Operations Supervisor
Staples
12.2022 - Current
Executive Team/Team Leader
Target
09.2019 - 12.2022
Sales Lead
Nordstrom
09.2017 - 09.2019
Loss Prevention Associate
Nordstrom
09.2015 - 09.2017
Inbound receiving coordinator
Amazon Warehouse
06.2012 - 09.2015
No Degree - Medical Assistant
American Career College
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