Hi, I’m
AMBER SHEPPARD
server/bartender/manager
Edmonton,AB
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Motivated and experienced server/bartender, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
years of professional experience
Work History
PODOLLAN INNEDMONTON, AB
HOTEL AND PUB BARTENDER/SERVER
01.2008 - 01.2009
Job overview
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Managed high traffic orders in calm, cool and collective manner. *Humor and understanding are key to mastering this task!
- Worked really well in-sync with kitchen and serving staff as a team, ensuring optimal customer service no matter what.
- Kept register accurate through correct billing, payment processing and cash management practices to balance end of shift cash outs.
- Entertained guests with professional and fun experiences and built amazing customer relations for referral and repeat business.
- Well-rounded and meticulous when it comes to seating placement, bill separation, and where to be at the right time.
- Assisted with room service orders while handling the floor significantly learning time management within our system.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
GINOS BAR AND GRILLEDMONTON, AB
ASSISTANT PUB MANAGER
01.2006 - 01.2008
Job overview
- Responsible for scheduling and filling in wherever necessary, including kitchen.
- Took up event planning and marketing to increase traffic including events such as karaoke.
- Managed POS promos, liquor counts, and balanced till with detailed reports
- Became the face of Ginos by engaging with customers and ensuring memorable experiences for repeat and referral based patronage.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cleaned plates off tables and ensured everything was running smoothly
- Graciously tasked each employee with specific duties before and after shift to ensure optimal, smooth shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe and effective working environment.
- Increased sales by 10% within initial stages of transitioning to assistant
MOXIES, BOSTON PIZZA, MAC RAYS DINERFORT MCMURRAY, CALGARY, VANCOUVER, AB, BC
HOSTESS/SERVER
01.2000 - 01.2006
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Education
VCADVancouver, BC
Associate of Arts from Interior Design
06.2024
GRANT MACEWAN UNIVERSITYEdmonton, AB
No Degree from Journalism - Arts And Entertainment
06.2010
FATHER MERCREDI HIGHSCHOOLFort McMurray, AB
High School Diploma
06.2004
Skills
- Team Player
- Warm and Friendly
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Cool Under Pressure
- Conflict and Complaint Resolution
- High-Volume Dining
- Customer Service and Rapport
- Specials Promotion and Upselling
- Transactions and Cash Handling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HOTEL AND PUB BARTENDER/SERVER
PODOLLAN INN
01.2008 - 01.2009
ASSISTANT PUB MANAGER
GINOS BAR AND GRILL
01.2006 - 01.2008
HOSTESS/SERVER
MOXIES, BOSTON PIZZA, MAC RAYS DINER
01.2000 - 01.2006
VCAD
Associate of Arts from Interior Design
GRANT MACEWAN UNIVERSITY
No Degree from Journalism - Arts And Entertainment
FATHER MERCREDI HIGHSCHOOL
High School Diploma
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