Amber Shay

• Duties include assessment and treatment of adult clients referred from Probation Services where there is an issue with mental health and / or addictions.
• Counselling involves mental health support including psychiatric involvement when appropriate.
• Work includes domestic violence prevention, anger management, mental health stabilization, and lifestyle coaching.
• I offer couples therapy and family work when appropriate and have expertise in co-parenting after separation / divorce based on previous group work at Calgary Family Services.
• Update client documentation for accurate, compliant and current records.
• Formulate treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care.
• Develop and maintained strong relationships with community resources for successful referrals
• Facilitate psychoeducational classes to help clients develop life skills.
• Participate in professional development and training opportunities to enhance clinical skills.

• Provided case management to all ages of clientele two days a week and urgent care services three days a week.
• Duties included individual, marital, and family counselling using both a case management model and urgent care model.
• Participation in weekly team work meetings with training in solution focused methods.
• Updated client documentation for accurate, compliant and current records.

• Lead and directed team of 12 clinical personnel and support staff.
• Monitored, analyzed, and corrected staff performance and worked with raising standards of practice.
• Recruited, hired and trained program staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Responsible for team counsellors working in the public school system and responsible for "Co-Parenting after separation, putting children first" program.
• Developed another program for at risk teens and their parents called "The P-Factor"

• Provided strength based consulting services to programs and agencies utilizing a resiliency model for assessment, treatment and evaluation.
• Duties included project proposals, curriculum development, teaching, research evaluation and design.
• Developed 6 effective project tactics in 2007.
• Updated customers and senior leaders on progress and roadblocks.
• Met with manager weekly to provide detailed project report and milestone updates.

• Provided therapy and case management for a variety of clients of all ages and diagnoses.
• Supported clients and families with empathy and compassion during difficult times.
• Duties included individual, marital, and family counselling; group development and facilitation; community liaison, supervision of university students, and participation in team training days.
• Our team facilitated a successful conference called "Turning Points".
• I co-developed and led a "Sleep-Ease" group utilizing a solution focused approach.

* Provided therapy and case management for dually diagnosed adults 2.5 years and adolescents 2.5 years.

* Duties included individual, marital, family and group counselling in addition to research activities and supervision of MSW students.

* Co-developed and facilitated a parent and concurrent teen group titled "Invitations" and"Possibilities" respectively.

• Participated in interdisciplinary team meetings to coordinate care for clients
• Participated in professional development and training opportunities to enhance clinical skills.
• Facilitated peer support groups to help clients connect with others.
• Facilitated group therapy sessions to help clients develop coping skills and improve communication.
• Facilitated psychoeducational classes to help clients develop life skills.

• Actively serviced the three rural communities of Fernie, Sparwood, and Elkford within the Elk Valley of BC.
• Duties included individual, marital, family, and group counselling in addition to the hiring and supervision of three staff.
• Development of prevention programming within the school system.
• Worked collaboratively with both a team of colleagues and with community health councils.
• Presentation of a training workshop at the provincial level.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Identified issues, analyzed information and provided solutions to problems.