Amber Serrano
Los Angeles
Summary
Motivated and bilingual customer service professional with years of experience, in retail, stocking, and warehouse operations. Known for strong attention to detail, accuracy in handling transactions, and maintaining organized workspaces. Proven ability to thrive in fast-paced environments while supporting team goals and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spirit Halloween
Pico Rivera
08.2025 - 11.2025
- Provided exceptional customer service by greeting shoppers, answering product questions, and assisting with costume and accessory selections.
- Operated cash registers, processed cash and credit transactions, and balanced drawers accurately at the end of shifts.
- Promoted add-on sales by suggesting complementary items and current promotions to customers.
Cashier / Stocker
Dollar Tree
Pico Rivera
10.2024 - 04.2025
- Operate cash register and accurately process payments, returns, and exchanges.
- Processed 100+ customer transactions daily with 98% accuracy.
- Balanced cash drawer during opening and closing with zero discrepancies.
- Unloaded and stocked 70 to 80 boxes per shift to meet stocking deadlines.
- Assisted customers with locating items, improving satisfaction and repeat visits.
Research Scholar
California State University, Los Angeles
Los Angeles
09.2023 - 12.2023
- Collaborated with faculty on grant proposals and funded research initiatives.
- Presented research results at conferences and other events.
- Collaborated with faculty members on research projects related to public policy issues.
Student Teacher
California State University, Los Angeles
Los Angeles
09.2023 - 12.2023
- Developed lesson plans aligned with curriculum standards for student needs.
- Developed lesson plans and activities to engage students in the learning process.
- Prepared visual aids, equipment, and classroom displays for learning.
Warehouse associate
Resources Employment Solutions
City of Commerce
07.2022 - 08.2023
- Received and stocked 100+ inventory items per shift.
- Picked, packed, and labeled over 200 products daily to fulfill orders accurately.
- Prepared 10+ pallets per day for shipment, wrapping and labeling to meet safety standards.
Education
Bachelor of Science -
California State University, Los Angeles
Los Angeles, CA12-2023
Skills
- Customer service
- Sales promotions
- Product recommendations
- Cash handling accuracy
- Research and analysis
- File maintenance
Timeline
Sales Associate
Spirit Halloween
08.2025 - 11.2025
Cashier / Stocker
Dollar Tree
10.2024 - 04.2025
Research Scholar
California State University, Los Angeles
09.2023 - 12.2023
Student Teacher
California State University, Los Angeles
09.2023 - 12.2023
Warehouse associate
Resources Employment Solutions
07.2022 - 08.2023
Bachelor of Science -
California State University, Los Angeles