AMBER SAVOY
FORT SASK,ALBERTA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
The Brick
12.2018 - Current
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
UX Design/researcher Intern
Agyle Intelligence
05.2024 - 08.2024
- Conduct user interviews and surveys, analyze data, create research artifacts, collaborate with designers and product managers, and present findings to stakeholders
- Skills Used: User research methods, data analysis, user centered design, communication, presentation, and collaboration
- Conducted practical, informative and lean research.
- Streamlined design processes for increased efficiency, utilizing comprehensive research methodologies and data analysis.
- Conducted stakeholder interviews to gather valuable insights, translating them into tangible design improvements that addressed business objectives.
Customer Experience Consultant-Corporate Office
The Brick
10.2020 - 06.2021
- Company Overview: Corporate Office
- Prepare/review Escalation tickets for All 200+ locations
- Live chat services
- Fraud prevention for Web & Flexiti orders
- Responsible for Social media accounts
- Zendesk
- Shopify
- Riskified
- Conducted routine outreach to support understanding of policies and procedures.
- Designed custom solutions that addressed specific pain points within diverse industries, resulting in increased customer satisfaction levels.
Billing & Sales Representative
Nordia - Bell Canada
08.2013 - 06.2015
- Customer inquiries for billing services
- Upsell additional Bell services & Products
- Maintain KPIs
- Customer service
- Call center environment
Education
Diploma -
UI&UX Design CDI
Edmonton, AB11.2024
Diploma -
Business & Digital Marketing Management CDI
Edmonton, AB09.2020
Diploma -
Saint John High School
Saint John, NB06.2013
Skills
- Zendesk
- Social Media Management
- Live Chat
- Account Management
- Figma
- Escalation management
- User Experience (UX)
- Photoshop
Websites
Additional Information
The Brick-Operations Employee of the year 2019,2021,2022,2023
Languages
English
Native or Bilingual
French
Professional Working
Timeline
UX Design/researcher Intern
Agyle Intelligence
05.2024 - 08.2024
Customer Experience Consultant-Corporate Office
The Brick
10.2020 - 06.2021
Senior Customer Service Representative
The Brick
12.2018 - Current
Billing & Sales Representative
Nordia - Bell Canada
08.2013 - 06.2015
Diploma -
UI&UX Design CDI
Diploma -
Business & Digital Marketing Management CDI
Diploma -
Saint John High School
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