Amber Rodriguez
Pomona
Summary
Experienced behavior interventionist with a proven track record in developing individualized behavior plans and collaborating with multidisciplinary teams to enhance client outcomes.
Overview
20
20
years of professional experience
Work History
Behavior Interventionist
Haynes Family Of Programs
08.2009 - 11.2021
- Developed and implemented individualized behavior intervention plans for diverse client needs.
- Collaborated with multidisciplinary teams to assess client progress and adjust strategies accordingly.
- Provided training and support to staff on effective behavior management techniques and interventions.
- Monitored and documented client behaviors, ensuring compliance with treatment protocols and guidelines.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Advocated for clients' needs in team meetings, promoting tailored approaches that prioritize individual well-being.
- Maintained records of ongoing assessments and documentation of updates.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
Behavior Therapist
California Pediatrics
04.2008 - 12.2010
- Developed and implemented individualized behavior intervention plans for diverse patient needs.
- Conducted assessments to identify behavioral challenges and recommend effective strategies.
- Trained and mentored junior therapists in evidence-based therapeutic techniques and best practices.
- Monitored patient progress, adjusted interventions, and maintained detailed documentation of outcomes.
- Facilitated family training sessions to improve communication techniques and reinforce therapeutic goals at home.
Management Trainee
Enterprise Rent-A-Car
01.2006 - 04.2008
- Assisted in optimizing daily rental operations, enhancing overall customer satisfaction.
- Managed fleet inventory, ensuring accurate availability of vehicles for customer needs.
- Supported team in training new employees on company policies and operational procedures.
- Executed rental agreements efficiently, improving turnaround time for customer transactions.
Customer Service Supervisor
Cal Poly Pomona
08.2004 - 01.2006
- Supervised daily operations to enhance customer service quality and efficiency.
- Trained and mentored staff to improve service delivery and operational standards.
- Led training sessions on customer service best practices, fostering a culture of excellence.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Manager
Curves For Women
01.2002 - 08.2004
- Led team in implementing operational strategies to enhance member retention and satisfaction.
- Streamlined daily operations, resulting in improved efficiency and service delivery standards.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - English Education
California State Polytechnic University, Pomona
Pomona, CA06-2006
Associate of Arts - General Education
Mount San Antonio Community College
Walnut, CA05-2004
Skills
- Problem-solving skills
- Applied behavior analysis
- Crisis intervention strategies
- Intervention planning
- Documentation and reporting
Timeline
Behavior Interventionist
Haynes Family Of Programs
08.2009 - 11.2021
Behavior Therapist
California Pediatrics
04.2008 - 12.2010
Management Trainee
Enterprise Rent-A-Car
01.2006 - 04.2008
Customer Service Supervisor
Cal Poly Pomona
08.2004 - 01.2006
Manager
Curves For Women
01.2002 - 08.2004
Bachelor of Arts - English Education
California State Polytechnic University, Pomona
Associate of Arts - General Education
Mount San Antonio Community College