Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Amber Rico

Bell

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Expertise in safe food handling and maintaining cleanliness standards, ensuring a welcoming environment for all Guests.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Oakmont of Whittier
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to residents needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with residents.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced residents satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed residents complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved residents complaints promptly and professionally to maintain positive reputation.

Cake Decorator

Katella Deli Bakery & Restaurant
11.2021 - 06.2023
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.

Server

Glen Park Assisted Living
04.2020 - 08.2021
  • Cultivated warm relationships with residents.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies.

Oven Operator/Packer Associate

Porto's Bakery
06.2019 - 03.2020
  • Checked temperature control to maintain proper conditions.
  • Adapted quickly to changing demands or priorities while maintaining focus on achieving desired outcomes efficiently and effectively.
  • Improved production efficiency by consistently monitoring and adjusting oven temperatures and conveyor speeds.
  • Met production deadlines consistently through effective time management strategies during busy periods.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Collaborated with team members to ensure timely completion of daily packing tasks.

Bakery Team Leader

Golden Corral Buffet and Grill
05.2017 - 06.2019
  • Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
  • Fostered a positive work culture among staff members through open communication and recognition of achievements.
  • Elevated the overall presentation of bakery products by designing eye-catching displays that showcased the team''s skills and craftsmanship.
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.

Cashier

Food 4 Less Supermarket
04.2016 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

GED -

Rio Hondo College

High School Diploma -

Bell High School
Bell, CA
06-2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Service prioritization
  • Team collaboration
  • Supply restocking
  • Quality control
  • Food safety practices
  • Allergy awareness
  • Task prioritization
  • Food sales and promotion
  • Safety protocols
  • Labeling
  • Product packaging
  • Reading comprehension
  • Product organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Care Specialist through effectively helping with Resident Assistant Care.

Certification

  • Food Handlers Training - 2023-2027

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Oakmont of Whittier
07.2023 - Current

Cake Decorator

Katella Deli Bakery & Restaurant
11.2021 - 06.2023

Server

Glen Park Assisted Living
04.2020 - 08.2021

Oven Operator/Packer Associate

Porto's Bakery
06.2019 - 03.2020

Bakery Team Leader

Golden Corral Buffet and Grill
05.2017 - 06.2019

Cashier

Food 4 Less Supermarket
04.2016 - 06.2017

GED -

Rio Hondo College

High School Diploma -

Bell High School

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Amber Rico