Amber Rel-Solia
San Diego
Summary
Friendly, upbeat, customer service driven individual seeking a position where my experience, education and personal initiative will be of immediate value.
Overview
11
11
years of professional experience
Work History
Barista
La Clochette
11.2022 - Current
- Processing cash/credit card transactions.
- Customer Service; answering in person/over-the-phone customer questions.
- Working to ensure a positive and hassle-free customer experience.
- Taking in person/over-the-phone orders.
- Experienced with the Point-Of-Sale System.
- Experienced with opening/closing the store.
- Memorized an extensive food/beverage menu.
- Working in a fast-paced environment while maintaining quality customer service.
- Maintaining a clean and organized workspace.
- Multitasking.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
Server
Riki Sushi
06.2022 - 11.2023
- Worked with POS system to place dine-in and take-out orders.
- Answering phones.
- Multitasking in a very fast-pace environment.
- Providing a friendly and welcoming customer experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handling cash and processing card payments.
- Bussed and reset tables to keep dining room and work areas clean.
Store Manager
Coffee N Talk
10.2021 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Provided excellent customer service and contributed to a positive work environment.
- Scheduling
Supervisor
Ace Parking Management
10.2019 - 04.2021
- Processed & prepared cash/check deposits; processed invoices for payment; posted cash receipts and credit card payments to customer invoices.
- Made deposits at the bank.
- Processing and transcribing documents, data entry, answering client phone calls/emails, set up new company/customer accounts and processed incoming mail.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Answering customer questions in person/over-the-phone.
- Assisting customers around the location, as well as instructing them on how to use the parking equipment.
- Providing supervision and direction of staff. Coordinating and distributing work, disseminating information, and providing technical assistance when needed.
- Overseeing the operations of 8 locations throughout Downtown San Diego, CA.
- Troubleshoot issues with equipment and machinery during operations and preceding new production runs.
- Experienced with the following software applications: Excel, Word, WordPerfect and Adobe programs.
Student Intern
American Federation of Teachers
01.2020 - 08.2020
- Volunteer work for local community programs and other progressive movements.
- Phone-banking/canvassing.
Cashier/Customer Service
Ace Parking Management
05.2013 - 10.2019
- Processed & prepared cash/check deposits and credit card transactions.
- Customer Service; answered in person/over-the-phone customer questions.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure a positive and hassle-free customer experience.
- Followed instructions and took initiative when appropriate.
- Brought forth a self-motivated attitude, as well as the ability to collaborate.
Education
College Degree - Graphic Design
San Diego City College
San Diego, CA2021
High school diploma - General Studies
El Capitan High School
2011
Skills
- Articulate, professional demeanor with strong self-confidence and initiative
- Well organized, receptive to change and flexible in responsibility
- Offering 7 years of Customer Service
- Can take direction and can adapt quickly
- Ability to interact effectively with others, good interpersonal and communication skills
- Strong multi-tasking skills and attention to detail
- Team player with the ability to collaborate well with others
References
Melodie McAtee, White and Amundson APC -
619-985-2184
Patricia Cortez, Self-Employed -
619-277-2121
Nichole Quiroz, Self-Employed -
619-316-1627
Jim Miller, AFT Labor Union -
619-708-1412
Timeline
Barista
La Clochette
11.2022 - Current
Server
Riki Sushi
06.2022 - 11.2023
Store Manager
Coffee N Talk
10.2021 - 08.2022
Student Intern
American Federation of Teachers
01.2020 - 08.2020
Supervisor
Ace Parking Management
10.2019 - 04.2021
Cashier/Customer Service
Ace Parking Management
05.2013 - 10.2019
College Degree - Graphic Design
San Diego City College
High school diploma - General Studies
El Capitan High School
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