Amber Ramsey Nelson
San Diego
Summary
Ambitious worker with a diverse skill set, demonstrating attention to detail and commitment to delivering excellent customer service. Thrives in fast-paced environments, eagerly takes on new challenges and strives for success.
Overview
8
8
years of professional experience
Work History
Claims Associate
GEICO
07.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
CUSTOMER SERVICE LEAD
MARCH AND ASH
12.2021 - 07.2024
- Managed client issues alongside addressing sales queries.
- Assist employees with proper training materials to exceed goals
- Coordinated work schedules to optimize productivity among 10 staff members.
CUSTOMER SERVICE EXPERT
T-MOBILE
10.2016 - 12.2021
- Addressed inquiries related to account retention and billing.
- Bridged gaps with effective communication techniques within call center departments
- Quality Management audits on customer service calls and provided standards and procedures to provide timely service and exceptional customer service
- Consistently ranked among top 10% in customer satisfaction.
Education
BUSINESS MANAGEMENT -
COLORADO TECHNICAL UNIVERSITY
04.2024
HIGH SCHOOL DIPLOMA - undefined
OOLTEWAH HIGH SCHOOL
01.2009
Skills
- Fantastic at multi-tasking with multiple systems
- Administrative Experience
- Effective communication skills
- Excel in fast-paced environments
- Conflict Resolution Proficiency
- Proficient in customer account software
- Strong problem-solving abilities
Timeline
Claims Associate
GEICO
07.2024 - Current
CUSTOMER SERVICE LEAD
MARCH AND ASH
12.2021 - 07.2024
CUSTOMER SERVICE EXPERT
T-MOBILE
10.2016 - 12.2021
HIGH SCHOOL DIPLOMA - undefined
OOLTEWAH HIGH SCHOOL
BUSINESS MANAGEMENT -
COLORADO TECHNICAL UNIVERSITY
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