Amber Pressey
Port Colborne
Summary
Versatile and dynamic professional with proven expertise in crisis management and leadership, honed at McDonald's Restaurant and Niagara Sexual Assault Center. Excelled in enhancing team performance and increasing sales through strategic leadership and effective communication. Skilled in CPR + First Aid, demonstrating exceptional adaptability and problem-solving abilities. Achieved high employee satisfaction and support for victims in crisis.
Overview
9
9
years of professional experience
Work History
General Manager
McDonald's Restaurant
09.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Hospital Response Worker
Niagara Sexual Assault Center
01.2018 - 07.2024
- Responded to hospital calls for victim crisis
- Provide support and advocacy for victims and their families after a sexual assault.
- Provide information for other resources. eg safe beds, women's shelters, victim services...
- Answered crisis support lines and supported victims in crisis.
- Data entry for anonymous statistical information.
Education
Post Secondary Diploma - Community And Justice Services
Niagara College
Welland, ON04-2020
Skills
- CPR First Aid Certified
- OHSA Certification
- Violence and Harassment Training
- Leadership and team building
- Problem resolution
- Customer service
- Problem-solving
- Training and development
- Crisis Management
- Verbal and written communication
- Adaptability and flexibility
- POS systems
Timeline
Hospital Response Worker
Niagara Sexual Assault Center
01.2018 - 07.2024
General Manager
McDonald's Restaurant
09.2015 - Current
Post Secondary Diploma - Community And Justice Services
Niagara College
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