Amber Pook
Jasper,ON
Summary
Resourceful and driven professional with proven ability to create engaging and educational experiences for young children. Committed to fostering nurturing environment that supports children's growth and development. Known for strong team collaboration and adaptability in dynamic classroom settings, with focus on effective communication and creative problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Canadian Veterinary Hospital Management
10.2021 - Current
- I have successfully managed HR functions for a network of three veterinary clinics, overseeing recruitment, onboarding, training, performance management, and employee relations
- Utilized accounting software to accurately record financial transactions, track revenue and expenses, and generate financial reports
- Managed accounts receivable and payable, ensuring timely invoicing and payments to vendors
- Processed payroll for employees, including calculating wages, taxes, and deductions, and maintained accurate records for tax reporting purposes
- Established work schedules and assignments for staff
- Demonstrated empathy and professionalism in interactions with clients to address their concerns and ensure their satisfaction with the services provided
- Administered employee benefits programs, including health insurance, retirement plans, and vacation leave, ensuring compliance with relevant regulations and policies
- Proficiently utilized software applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Creative Suite (Photoshop, Illustrator, InDesign) to support administrative tasks, document management, and creative projects
- Managed onboarding processes, including orientation, training, and integration into company policies and procedures
- Oversaw employee relations matters, including conflict resolution, disciplinary actions, and termination procedures, in compliance with legal requirements and company policies
Emergency Learning Commons Informationist
Duncan J. Schoular Public School, UCDSB
06.2024 - 06.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Helped children select appropriate reading level library books.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
Veterinary Medical Receptionist
Canadian Veterinary Hospital Management
12.2017 - 10.2021
- Demonstrated meticulous diligence in maintaining medical records, technical library, and correspondence files, ensuring accuracy and confidentiality
- Utilized various office equipment including voice mail messaging systems and software applications to prepare comprehensive reports, invoices, financial statements, letters, case histories, and medical records
- Conducted daily schedule evaluations, optimizing patient flow, and minimizing missed appointments through strategic planning and coordination
- Managed phone calls, emails, and other communications, answering inquiries, providing information, and directing messages to appropriate personnel
- Processed client payments, invoices, and insurance claims, accurately recording transactions, and maintaining financial records
- Prepared and maintained patient records, ensuring accuracy and completeness of medical histories, treatments, and vaccinations
- Educated clients about veterinary services, procedures, and preventive care, promoting pet wellness and compliance with treatment plans
- Oversaw sensitive and confidential information with discretion and professionalism, maintaining client privacy and confidentiality
Education
GED -
GED Testing Centre
Halifax, N.S.01.2006
Skills
- Continuous professional development
- Collaborative team player
- Recordkeeping
- Written and oral communication
- Processes and procedures
- Literacy promotion
- Problem-solving
- Attention to detail
- Event planning
Certification
- Standard First Aid with CPR-C
- WHMIS
- Naloxone Awareness
Timeline
Emergency Learning Commons Informationist
Duncan J. Schoular Public School, UCDSB
06.2024 - 06.2024
Human Resources Manager
Canadian Veterinary Hospital Management
10.2021 - Current
Veterinary Medical Receptionist
Canadian Veterinary Hospital Management
12.2017 - 10.2021
GED -
GED Testing Centre
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