Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Philpott

Kitchener,ON

Summary

  • Proven leader in customer service and efficiency, honed at New York Fries, with a strong work ethic and multitasking abilities. Enhanced customer satisfaction through meticulous attention to detail and empathy, leading to increased loyalty. Skilled in merchandising and cleanliness, ensuring top-notch service and workplace safety.


  • Successful customer service clerk with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

4
4
years of professional experience

Work History

Front End Courtesy Clerk

Loblaw Superstore
12.2021 - Current
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Restocked and organized merchandise in front lanes.
  • Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
  • Assist supervisor with day to day activities.
  • Collaborated with team members to provide seamless service during high-traffic periods, facilitating faster checkouts for customers.
  • Ensure all product returns are returned to correct locations.
  • Assisted loss prevention team with security details.

Fast Food Supervisor

New York Fries
09.2020 - 11.2021
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

High School Diploma -

St Mary's High School
Kitchener, ON
06.2021

Skills

  • Merchandising understanding
  • Patience and Empathy
  • Workplace Safety
  • Cleanliness and hygiene
  • Customer Service
  • Efficient and Courtesy
  • Strong Work Ethic
  • Attention to Detail
  • Multitasking Abilities

Languages

English
Full Professional

Timeline

Front End Courtesy Clerk

Loblaw Superstore
12.2021 - Current

Fast Food Supervisor

New York Fries
09.2020 - 11.2021

High School Diploma -

St Mary's High School

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Amber Philpott