Amber Peterson
Blind River,Canada
Summary
Efficient Optical Associate known for high productivity and task completion with precision. Possess specialized skills in customer service, eye care product knowledge, and inventory management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Optical Associate
Fyi Doctors
Blind River, ON
02.2024 - Current
- Managed high-volume scheduling and insurance verification to ensure seamless patient flow
- Performed diagnostic testing including, but not limited to: refraction and pressures, optomap, OCT, and dilation drops.
- Maintained an 85% capture rate by effectively communicating the benefits of premium lens technology.
- Administrative duties such as scheduling, billing, patient recalls, patient processing, referrals, and ordering.
- Maintained information related to customer / client / patient record, prescriptions, orders, invoices, returns and payments.
- Supported overall sales and customer experience for the optical business and assisted in the development of new processes / services to maintain high level customer service.
Server
17 Restaurant
Blind River, ON
10.2012 - 08.2023
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in menu selection and recommended alternative items for food allergies and intolerances.
- Restocked nonperishable food items, condiments, and other supplies to keep well stocked.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table and optimize atmosphere for events such as Christmas parties and mother’s day.
- Presented patrons with menus and special promptly after seating – following up to address questions before taking orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed closing duties by completing dishes, emptying trash, cleaning bathrooms, sweeping, mopping and vacuuming all floors, sanitizing all surfaces, stocking pantries and coolers, polishing silverware and preparing 'roll-ups.'
Temporary Management / House Keeping
Aldo Inn
Blind River, ON
01.2019 - 12.2019
- Ran laundry machines, collected soiled linens and clothing and pre-treated stains
- Maintained safety practices at all times
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions
- Supervised staff
- Operated various pieces of equipment to achieve proper finishing results
- Dealt with maintenance issues
- Enforced health and safety standards
- Cleaned rooms in a timely manner
Secretary Specialist
Minto Homes
Ottawa, ON
05.2008 - 08.2009
- Received and routed incoming calls and correspondence to promote timely communication.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Verified operation of office equipment by completing preventative maintenance requirements and calling for repairs.
- Maintained office safety by screening visitors, updating logs, and issuing a sign-in book and or temporary passes.
- Completed supply orders and maintained appropriate levels of supplies.
- Created and maintained organized filing system of paper and electronic documents.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communication and enabling faster responses to key requests.
- Coordinated communications, including taking calls, responding to emails and interfacing with customers and clients.
Education
Certificate - Philosophy and religious studies
University of Ottawa
Ottawa, ONBachelor of arts and science - Psychology and health sciences
Cambrian College
Sudbury, ONFood handling and safety course -
Blind River, ONSmart Serve -
Blind River, ONSkills
- Optical product knowledge
- Patient customer service
- Product selection assistance
- Quality control processes
- Product recommendation strategies
- High-volume retail service
- Conflict resolution
- Team leadership
- Cross-functional collaboration
- Appointment scheduling
- Staff onboarding
- Report generation
- Technology proficiency
- Transaction processing
- Service quality standards
- Adaptive team player
- Positive attitude
- Problem solving abilities
- Courteous demeanor
- Relationship building
- Project coordination
- MS Word
- Excel
- Administrative support
- Operational coordination
- Communications
- Relationship development
- Project organization
- Letter writing
- Filing experience
- Customer data management
- Office staff leadership
- Time prioritization
- Confidentiality understanding
- Inventory management
- Billing processes
- Patient records management
- Spreadsheet development
- Customer communication systems
- Meeting planning
- Editing and proofreading
- Memo preparation
- Calendar management
- Vision assessment
- Patient scheduling
- Insurance processing
- Vision care product promotion
- Patient record management
- Customer management
- Operational organization
- Workflow optimization
- Effective communication
- Precision in tasks
- Time management
- Teamwork
- Ethics and confidentiality
References
Available upon request
Timeline
Optical Associate
Fyi Doctors
02.2024 - Current
Temporary Management / House Keeping
Aldo Inn
01.2019 - 12.2019
Server
17 Restaurant
10.2012 - 08.2023
Secretary Specialist
Minto Homes
05.2008 - 08.2009
Certificate - Philosophy and religious studies
University of Ottawa
Bachelor of arts and science - Psychology and health sciences
Cambrian College