Amber Pennington
La Quinta
Summary
Dynamic retail professional with extensive experience at Walmart and Bevmo, excelling in cash handling accuracy and customer service management. Proven track record in training and mentoring staff, enhancing store operations, and fostering a positive work environment. Recognized for resolving customer complaints effectively, boosting satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Key Holder
Bevmo
01.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assistant Manager
Desert Willow Resort
12.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Store Manger
Walmart
11.2017 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
Indio High
Indio, CA06-2006
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Inventory monitoring
- Team member development
- Task delegation
- Sales coaching
Timeline
Key Holder
Bevmo
01.2025 - Current
Assistant Manager
Desert Willow Resort
12.2022 - 01.2025
Assistant Store Manger
Walmart
11.2017 - 12.2022
High School Diploma -
Indio High
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