Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Amber Ojeda

San Jose

Summary

Detail-oriented and dependable professional with recent hands-on experience as a Microelectronic Assembler, skilled in precision assembly of electronic components using wire bonding, soldering, and epoxy techniques. Adept at working under microscopes, operating specialized equipment, and following cleanroom and ESD protocols to meet strict quality standards. I bring a strong background in team leadership, training, and process improvement from previous managerial roles, with excellent communication and multitasking abilities. Proven ability to adapt quickly, solve problems on the line, and consistently meet production goals in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Microelectronic Assembler

Amtech Microelectronics
03.2025 - Current
  • Assembled small electronic parts by hand and with tools, following instructions, blueprints, and diagrams.
  • Used wire bonding, soldering, and glue (epoxy) to connect and attach parts.
  • Worked under a microscope to carefully build and check tiny electronic components.
  • Operated machines like ovens, bonding tools, and inspection equipment.
  • Checked finished parts to make sure they met quality and safety standards.
  • Followed cleanroom, safety, and ESD (electrostatic discharge) rules at all times.
  • Helped solve problems with the assembly process and worked with engineers when needed.
  • Kept detailed records of work and met daily production goals.

Front End Coordinator

Marshalls TJX Companies
06.2024 - 03.2025
  • Delivered a positive experience for both internal and external customers by fostering a welcoming and supportive environment.
  • Promoted a culture of honesty, integrity, and confidentiality in all operations.
  • Trained and mentored associates on front-end principles, customer service techniques, and loyalty program promotion.
  • Managed register assignments, coordinated break schedules, and addressed POS coverage needs efficiently.
  • Resolved customer concerns promptly to ensure satisfaction and encourage repeat business.
  • Oversaw task execution and store activities, ensuring alignment with store plans and priorities.
  • Maintained clear and effective communication with management and team members to set and meet goals.
  • Provided constructive feedback and recognition to drive individual and team performance.
  • Collaborated with management to identify and address training needs for associates.
  • Ensured compliance with labor laws, policies, and procedures.
  • Supported store shrink reduction initiatives and promoted safety awareness.
  • Actively participated in promoting credit and loyalty programs to drive customer retention.

Store Manager

The UPS Store
03.2023 - 06.2024
  • Led day-to-day store operations, including staffing, scheduling, and customer service, to ensure operational efficiency.
  • Hired, trained, and supervised a team of 8 employees, fostering a collaborative and customer-focused environment.
  • Boosted sales by implementing effective upselling techniques and ensuring staff met monthly sales targets.
  • Resolved escalated customer issues with professionalism, achieving a 95% customer satisfaction rate.
  • Implemented cost-saving measures, cutting operational expenses by 15% without compromising service quality.
  • Certified Notary Public and Livescan operator, providing additional services to customers.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Associate

The UPS Store
01.2022 - 03.2023
  • Provided personalized customer service, assisting clients with shipping, packaging, and printing needs.
  • Consistently exceeded monthly sales goals for print services by 10-15%.
  • Processed transactions efficiently and accurately, maintaining cash register balancing.
  • Delivered Livescan fingerprinting and notary services while maintaining compliance with state regulations.
  • Maintained store presentation to corporate standards, ensuring a clean and organized environment.
  • Supported inventory control by restocking supplies and managing reorder processes.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.

Seasonal Sales Associate

Vans
12.2021 - 01.2022
  • Greeted customers and assisted with product selection to ensure a seamless shopping experience.
  • Operated cash registers, processed transactions, and handled returns efficiently.
  • Organized and restocked merchandise to maintain a visually appealing sales floor.
  • Supported team efforts during high-volume holiday sales periods, achieving store revenue targets.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate Vans products and checked store system for merchandise at other sites.


Sales Associate

Marshalls
11.2020 - 11.2021
  • Provided exceptional customer service by assisting with inquiries, handling returns, and resolving complaints.
  • Organized merchandise displays to enhance customer experience and improve sales.
  • Processed payments and managed cashier responsibilities with accuracy and speed.
  • Ensured compliance with company policies by verifying pricing and managing fitting room operations.
  • Promoted store credit card applications, consistently achieving daily targets.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.

Youth and Family Coordinator

East Valley Family YMCA
06.2017 - 07.2021
  • Managed daily operations of youth programs, overseeing a team of 12 employees and ensuring program success.
  • Designed and implemented monthly curriculum tailored to children's developmental needs.
  • Supervised timecard corrections, scheduling, and task allocation to maintain efficient operations.
  • Monitored and managed a monthly supply budget, reducing costs by 10% through efficient resource use.
  • Planned and executed large-scale events, including room rentals, staff coordination, and setup/cleanup activities.
  • Launched and managed a LEGO Robotics program, fostering STEM skills in youth participants.
  • Enforced safety and risk management protocols to ensure a secure environment for staff and participants.
  • Planned and implemented fundraising events.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.

Program Leader

East Valley Family YMCA
10.2012 - 06.2017
  • Collaborated with supervisors to develop and implement age-appropriate developmental curriculum.
  • Designed and facilitated enrichment activities aligned with weekly plans.
  • Modeled positive and constructive discipline strategies to support a healthy learning environment.
  • Maintained a consistent work schedule to ensure full program coverage during operating hours.
  • Ensured a clean, engaging, and safe program environment, adhering to YMCA safety and risk management standards.
  • Took ownership of maintaining program equipment and supplies in good condition.
  • Exercised flexibility and sound judgment in addressing unique or unforeseen situations within the program.
  • Monitored program participation using tracking systems to maintain accurate records.
  • Communicated regularly with parents and families, providing updates on children’s progress and experiences.
  • Participated in branch emergency drills to ensure readiness and compliance with YMCA protocols.
  • Supported YMCA strategic goals in Youth Development, Healthy Living, Member Experience, and Social Responsibility.
  • Actively engaged with children to foster an inclusive, supportive, and stimulating environment.
  • Upheld and enforced all policies and procedures of the branch and YMCA of Silicon Valley.Designed and facilitated enrichment activities aligned with weekly plans.
  • Modeled positive and constructive discipline strategies to support a healthy learning environment.
  • Maintained a consistent work schedule to ensure full program coverage during operating hours.
  • Ensured a clean, engaging, and safe program environment, adhering to YMCA safety and risk management standards.
  • Took ownership of maintaining program equipment and supplies in good condition.
  • Exercised flexibility and sound judgment in addressing unique or unforeseen situations within the program.
  • Monitored program participation using tracking systems to maintain accurate records.
  • Communicated regularly with parents and families, providing updates on children’s progress and experiences.
  • Participated in branch emergency drills to ensure readiness and compliance with YMCA protocols.
  • Supported YMCA strategic goals in Youth Development, Healthy Living, Member Experience, and Social Responsibility.
  • Actively engaged with children to foster an inclusive, supportive, and stimulating environment.
  • Upheld and enforced all policies and procedures of the branch and YMCA of Silicon Valley
  • Collaborated with supervisors to develop and implement age-appropriate developmental curriculum.

Education

High School Diploma -

Mt Pleasant High School San Jose
01.2012

Skills

  • Leadership and Staff Training
  • Exceptional Customer Service and Support
  • Conflict Resolution and Problem Solving
  • Program Development and Coordination
  • Inventory and Cash Management
  • Notary Public and Livescan Certified
  • Assembly and production

Personal Information

Authorized To Work: US

Certification

  • CNP - Certified Notary Public
  • Fingerprint Rolling Certification

Timeline

Microelectronic Assembler

Amtech Microelectronics
03.2025 - Current

Front End Coordinator

Marshalls TJX Companies
06.2024 - 03.2025

Store Manager

The UPS Store
03.2023 - 06.2024

Store Associate

The UPS Store
01.2022 - 03.2023

Seasonal Sales Associate

Vans
12.2021 - 01.2022

Sales Associate

Marshalls
11.2020 - 11.2021

Youth and Family Coordinator

East Valley Family YMCA
06.2017 - 07.2021

Program Leader

East Valley Family YMCA
10.2012 - 06.2017

High School Diploma -

Mt Pleasant High School San Jose

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Amber Ojeda