Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amber O'Connor

Victoria,BC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Budget Car and Truck Rental
Victoria, BC
06.2024 - Current
  • Facilitated training sessions for new staff on company policies, customer service standards, and rental procedures.
  • Managed vehicle inventory coordination to optimize fleet availability during peak rental periods.
  • Oversaw daily operations of car rental services to enhance customer satisfaction and operational efficiency.
  • Achieved and surpassed sales targets by fostering strong client relationships and utilizing effective communication strategies.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.

Store Manager

The Original Farm
Victoria
11.2021 - 08.2022
  • Continued education on cannabis to provide accurate and up-to-date information to customers.
  • Ensured compliance with cannabis regulations and laws.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Developed strategies for increasing sales and improving customer service.
  • Created schedules and monitored payroll to remain within budget.

Restaurant Manager

Tim Horton's
Calgary
10.2020 - 08.2021
  • Oversaw operations in two high-volume locations.
  • Managed staff, scheduling, and training.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Analyzed customer feedback data to develop action plans for improving services offered.

General Manager

Wendy's
Victoria
05.2015 - 07.2020
  • Managed multiple locations including medium and high-volume sites.
  • Directed food cost control and cash management.
  • Hired, trained, and supervised crew and supervisors.
  • Ensured adherence to food safety protocols.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

High School Diploma - undefined

Belmont Secondary School
Victoria, BC
06-2015

Skills

  • Data entry
  • Administrative support
  • Efficient multitasking
  • Effective organizational skills
  • Strong interpersonal skills

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

Budget Car and Truck Rental
06.2024 - Current

Store Manager

The Original Farm
11.2021 - 08.2022

Restaurant Manager

Tim Horton's
10.2020 - 08.2021

General Manager

Wendy's
05.2015 - 07.2020

High School Diploma - undefined

Belmont Secondary School
Amber O'Connor