Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Budget Car and Truck Rental
Victoria, BC
06.2024 - Current
Facilitated training sessions for new staff on company policies, customer service standards, and rental procedures.
Managed vehicle inventory coordination to optimize fleet availability during peak rental periods.
Oversaw daily operations of car rental services to enhance customer satisfaction and operational efficiency.
Achieved and surpassed sales targets by fostering strong client relationships and utilizing effective communication strategies.
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Store Manager
The Original Farm
Victoria
11.2021 - 08.2022
Continued education on cannabis to provide accurate and up-to-date information to customers.
Ensured compliance with cannabis regulations and laws.
Effectively managed inventory controls and re-orders within budget guidelines.
Developed strategies for increasing sales and improving customer service.
Created schedules and monitored payroll to remain within budget.
Restaurant Manager
Tim Horton's
Calgary
10.2020 - 08.2021
Oversaw operations in two high-volume locations.
Managed staff, scheduling, and training.
Supervised and trained staff in customer service, food handling, and safety protocols.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Analyzed customer feedback data to develop action plans for improving services offered.
General Manager
Wendy's
Victoria
05.2015 - 07.2020
Managed multiple locations including medium and high-volume sites.
Directed food cost control and cash management.
Hired, trained, and supervised crew and supervisors.
Ensured adherence to food safety protocols.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.