Amber Myra
Chester Basin,Nova Scotia
Summary
Driven and empathetic professional with a proven track record in enhancing customer satisfaction and a passion for helping people. At Maritime Insulators, I leveraged my fast-learning abilities and communication skills to improve data management and client relations. Demonstrated exceptional teamwork and customer service.
Overview
3
3
years of professional experience
Work History
Office Administrator
Maritime Insulators
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Responded to inquiries from callers seeking information.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed invoicing and payment processing operations.
- Posted daily receipts and payments in accordance with corporate protocols.
- Generated invoices upon receipt of billing information and tracked collection progress.
Server/Cashier
Petro Canada/Robins
11.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Cooked menu items according to specified instructions.
- Prepared ingredients for menu items.
Site Worker
Sensea Nordic Spa
07.2021 - 10.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Replenished locker room linens, robes to maintain adequate supplies for guests.
- Assisted customers with finding items and storing belongings.
- Cleaned and sanitized bathrooms/locker rooms, saunas and other similar areas according to established protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Forest Heights Community School
Chester Basin, NS06.2023
Skills
- Hard working
- Fast learner
- Motivated
- Team worker
- Customer service
- Empathy
- Communication
Languages
English
Hobbies
- I have been riding horse for over a year. I love everything to do with horses and just enjoy being around them.
- I am on a Tug a War team that is based out of New Ross.
Timeline
Office Administrator
Maritime Insulators
06.2022 - Current
Server/Cashier
Petro Canada/Robins
11.2021 - 03.2022
Site Worker
Sensea Nordic Spa
07.2021 - 10.2021
High School Diploma -
Forest Heights Community School
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