Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Amber Mills

West Guilford,ON

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service and SupportAssistant Store ManagerSales AssociateAdministrative Assistant

Work Type

Full TimePart TimeVolunteer

Location Preference

RemoteHybridOn-Site
Location: West Guilford, ONHaliburtonMinden, ON
Open to relocation: Yes

Salary Range

$42000/yr - $200000/yr

Important To Me

Healthcare benefitsWork-life balancePaid sick leaveWork from home optionCareer advancementPersonal development programs

Summary

Dedicated customer service professional with over a decade of experience in cultivating customer relationships and CRM software. Experienced in invoicing and returns, committed to promoting positive client experiences and operational excellence.

Overview

20
20
years of professional experience

Work History

Customer Service and Support

Heat-Line
West Guilford, Ontario
10.2014 - Current
  • Provide customer service and support via phone, online chat, face-to-face interactions, and email.
  • Address customer inquiries and issues promptly
  • Quality control of order entry to increase productivity
  • Data Entry: Build Customer Accounts, Order Entry, Product Codes, Invoicing, and Returns
  • Participate with internal team projects to increase office operations

Owner

Mills Cleaning Services
Haliburton, Ontario
01.2013 - 01.2015
  • Managed commercial cleaning services at multiple ATM locations
  • Established strong relationships with clients by phone and through email correspondence
  • Inventory management for cleaning supplies and equipment.

Assistant Store Manager

Reigning Cats and Dogs
Waxhaw , NC
01.2006 - 01.2007
  • Managed day-to-day operations of the boutique, including opening and closing responsibilities, customer service and inventory management.
  • Oversaw product displays and promotions instore and for off-site events.
  • Managed the daily schedule and accounts for pet grooming services
  • Trained staff on customer services practices and product knowledge.

Education

Customer Service Esentials
The Learning Hub
03-2020

Learning To Communicate Using Excel 2010
The Learning Hub
12-2019

Accounting And Information Systems
Sir Sandford Fleming College
03-2014

Languages

French In Language Studies
Mango Languages

Skills

  • Customer relationship management
  • Product support and sales
  • CRM software
  • Quality assurance
  • Data entry
  • Invoicing and Returns

Timeline

Customer Service and Support

Heat-Line
10.2014 - Current

Owner

Mills Cleaning Services
01.2013 - 01.2015

Assistant Store Manager

Reigning Cats and Dogs
01.2006 - 01.2007

Customer Service Esentials

Learning To Communicate Using Excel 2010

Accounting And Information Systems

Languages

French In Language Studies

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Amber Mills