Amber Mills
West Guilford,ON
Summary
Dedicated customer service professional with over a decade of experience in cultivating customer relationships, and CRM software. Experienced in managing invoicing and returns, committed to promoting positive client experiences and operational excellence.
Overview
20
20
years of professional experience
Work History
Customer Service and Support
Heat-Line
West Guilford, Ontario
10.2014 - Current
- Provide customer service and support via phone, online chat, face-to-face interactions, and email.
- Address customer inquiries and issues promptly
- Quality control of order entry to increase productivity
- Data Entry: Build Customer Accounts, Order Entry, Product Codes, Invoicing, and Returns
- Participate with internal team projects to increase office operations
Owner
Mills Cleaning Services
Haliburton, Ontario
01.2013 - 01.2015
- Managed commercial cleaning services at multiple ATM locations
- Established strong relationships with clients by phone and through email correspondence
- Inventory management for cleaning supplies and equipment.
Assistant Store Manager
Reigning Cats and Dogs
Waxhaw , NC
01.2006 - 01.2007
- Managed day-to-day operations of the boutique, including opening and closing responsibilities, customer service and inventory management.
- Oversaw product displays and promotions instore and for off-site events.
- Managed the daily schedule and accounts for pet grooming services
- Trained staff on customer services practices and product knowledge.
Education
Customer Service Esentials
The Learning Hub03-2020
Learning To Communicate Using Excel 2010
The Learning Hub12-2019
Accounting And Information Systems
Sir Sandford Fleming College 03-2014
Languages
French In Language Studies
Mango LanguagesSkills
- Customer relationship management
- Product support and sales
- CRM software
- Quality assurance
- Data entry
- Invoicing and Returns
Timeline
Customer Service and Support
Heat-Line
10.2014 - Current
Owner
Mills Cleaning Services
01.2013 - 01.2015
Assistant Store Manager
Reigning Cats and Dogs
01.2006 - 01.2007
Customer Service Esentials
Learning To Communicate Using Excel 2010
Accounting And Information Systems
Languages
French In Language Studies