Amber Mila De La Roca
La Mesa
Summary
Sales professional with proven track record of supporting teams and optimizing sales processes. Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Sales Administrator
Cohn Restaurant Group
San Diego, CA
06.2025 - 12.2025
- Assisted in managing sales orders and processing customer inquiries to ensure timely responses.
- Coordinated communication between sales team and clients, enhancing customer relationship management efforts.
- Managed between 20-45 phone calls per day.
- Supported preparation of sales reports by compiling data from various sources for analysis.
Club Sycuan Ambassador
Sycuan Casino Resort
El Cajon, CA
08.2024 - 02.2025
- Greeted and assisted guests, ensuring positive experiences throughout their visit.
- Provided information on gaming options, promotions, and resort amenities to enhance guest engagement.
- Addressed guest inquiries promptly, demonstrating strong communication skills and attention to detail.
- Averaged 7 new member enrollments daily through proactive outreach and engagement.
Sales & Event Coordinator
Marina Village Conference Center
San Diego, CA
04.2024 - 08.2024
- Managed vendor relationships, negotiating contracts to optimize services and reduce costs.
- Implemented tracking systems for event registrations, improving data accuracy and reporting efficiency.
- Resolved on-site issues swiftly, maintaining professionalism under pressure during high-stakes events.
Venue Supervisor
Moniker Events
San Diego, CA
03.2024 - 09.2024
- Oversaw event setup and/or breakdown, ensuring adherence to operational timelines.
- Conducted site inspections to ensure compliance with health and safety regulations.
- Implemented comprehensive safety protocols within the venue to minimize risks during large-scale events.
- Trained staff on safety protocols and customer service standards, improving team performance.
Assistant Manager and Wedding Coordinator
Flour Power Custom Cakery
El Cajon, CA
10.2022 - 03.2024
- Assisted in managing daily operations, ensuring smooth workflow and high-quality product output.
- Oversaw customer service interactions, resolving issues promptly to enhance client satisfaction and loyalty.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Monitored production schedules, maintaining timely delivery of custom cake orders to clients.
Server/Certified Server Trainer
Olive Garden
La Mesa, CA
04.2021 - 10.2022
- Delivered exceptional customer service in high-volume dining environment.
- Managed accurate order processing and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service protocols for consistency.
- Upsold menu items, increasing overall sales through effective communication skills.
Education
Associate of Arts - Social And Behavioral Sciences
Cuyamaca College
El Cajon, CA06-2023
Skills
- Sales support
- Report generation
- Sales training
- Sales pipeline management
- CRM software
Certification
- TripleSeat Training - June 2024
Timeline
Event Sales Administrator
Cohn Restaurant Group
06.2025 - 12.2025
Club Sycuan Ambassador
Sycuan Casino Resort
08.2024 - 02.2025
Sales & Event Coordinator
Marina Village Conference Center
04.2024 - 08.2024
Venue Supervisor
Moniker Events
03.2024 - 09.2024
Assistant Manager and Wedding Coordinator
Flour Power Custom Cakery
10.2022 - 03.2024
Server/Certified Server Trainer
Olive Garden
04.2021 - 10.2022
Associate of Arts - Social And Behavioral Sciences
Cuyamaca College