Amber Metcalfe
Bailieboro
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Lakeview Bar And Grill
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Busser
Lakeview Bar And Grill
11.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
High School Diploma -
Cobourg Collegiate Institute
Cobourg 06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Team collaboration
- Beverage preparation
- Multitasking and organization
- Point of sale (POS) system operations
Languages
English
Certification
- First Aid Training and Certification - January 2023
- Smart Serve License and Certification - April 2025
Interests
- Music
- Outdoor Recreation
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
Timeline
Server
Lakeview Bar And Grill
11.2024 - Current
Busser
Lakeview Bar And Grill
11.2023 - Current
High School Diploma -
Cobourg Collegiate Institute
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