Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Amber McLellan

Barrhead,AB

Summary

Dynamic sales professional with proven expertise in client relations and effective sales strategies at Fire and Flower. Recognized for fostering strong customer relationships and enhancing satisfaction through exceptional service. Skilled in inventory management and adept at problem-solving, driving profitability and operational efficiency in retail environments.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

11
11
years of professional experience

Work History

Sales Associate

Barrhead Ford
09.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Built relationships with customers to encourage repeat business.

General Manager

Fire and Flower
07.2019 - 02.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant Manager

Britannia Liquor Store
03.2017 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Camp Attendant

Iron Eagle Hot Oiling Ltd
08.2017 - 04.2018
  • Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
  • Enhanced camper satisfaction by providing friendly customer service and responding to inquiries in a timely manner.
  • Managed inventory of supplies and materials, reducing waste and optimizing resource allocation.
  • Maintained safety standards with regular equipment checks, ensuring all facilities were in proper working order.
  • Collaborated closely with supervisors regarding any issues or concerns, ensuring rapid resolution and minimal impact on camper experiences.
  • Provided prompt assistance to campers during meal times, ensuring a pleasant dining experience for all participants.
  • Improved campsite cleanliness by conducting daily inspections and addressing any maintenance issues promptly.
  • Streamlined registration processes for incoming campers, expediting check-in procedures while maintaining accurate records.
  • Increased efficiency within kitchen operations by assisting with food preparation tasks according to established guidelines.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Self Managed Health Care Aid

RAPS
12.2013 - 09.2014
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

TESOL Certificate - Teaching English As A Second Language

University of Alberta
Edmonton, None

High School Diploma -

Morinville Community High School
Morinville, AB
06-2002

Skills

  • Client Relations
  • Effective Sales Strategies
  • Inventory management
  • Effective Visual Display Techniques
  • Point Of Sale Systems
  • Sales Metrics Evaluation
  • Efficient Cash Processing
  • Effective Communication
  • Prioritization and Scheduling
  • Problem-solving skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Financial Transaction Processing
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Upselling
  • Retail store operations
  • Payment processing
  • Inventory control
  • Building rapport
  • Inventory tracking
  • Merchandise display
  • Product recommendations
  • Order processing
  • Display setup
  • Brand promotion
  • Shipment processing
  • Dining area maintenance
  • Friendly and outgoing
  • Customer engagement
  • Merchandising
  • Upselling and cross selling
  • Retail merchandising expertise
  • Goal tracking

Languages

English
Native or Bilingual

Timeline

Sales Associate

Barrhead Ford
09.2023 - Current

General Manager

Fire and Flower
07.2019 - 02.2022

Camp Attendant

Iron Eagle Hot Oiling Ltd
08.2017 - 04.2018

Assistant Manager

Britannia Liquor Store
03.2017 - 02.2019

Self Managed Health Care Aid

RAPS
12.2013 - 09.2014

TESOL Certificate - Teaching English As A Second Language

University of Alberta

High School Diploma -

Morinville Community High School

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Amber McLellan