Summary
Overview
Work History
Education
Skills
Timeline
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Amber McGovern

Grande Prairie,AB

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced leader with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs

Overview

15
15
years of professional experience

Work History

Independent Sales Agent

Combined Insurance
09.2022 - 09.2023
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Contacted over 50 potential customers daily.

Owner/Operator

Confidential Cleaning
05.2021 - 09.2022
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed business plan, processes and procedures to provide superior Cleaning services to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Had a 5 star customer review rating when I sold my business.

Lead Process Chemical Analyst

PureChem Services
03.2018 - 05.2021
  • Composed technical reports and charts to document experimental test results.
  • Created spreadsheets and other forms of documentation to accurately record and calculate analytical results
  • Communicated analysis results to various departments and stakeholders to effectively formulate products.
  • Efficiently organized and maintained equipment to keep laboratory productive and safe.
  • Built process department and all methods from the ground up, taking sample volume from 4 samples per month to 45 samples per day in 3 years.

Inorganic Analysis Department Head

ALS Laboratory Group
07.2008 - 03.2018
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Updated reports, managed accounts, and generated reports for company database
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained employees in all departments, Sample Reception, Inorganics, Organics, Wastewater and Client Services.

Education

Certificate of Technical Studies - Business Administration

Grande Prairie Regional College
Grande Prairie, AB
05.2000

Skills

  • Client Support
  • Business Retention
  • Business Growth and Retention
  • Account Management
  • Excellent Verbal Communication Skills
  • Customer Needs Assessments
  • Customer Service and Assistance
  • Electronic Systems
  • Organizational Systems
  • HR Support
  • Database Administration
  • Business Administration
  • Staff Management
  • Microsoft Office
  • Analytical Support
  • Analytical Software
  • Data Analysis
  • Write Technical Reports
  • Documentation and Recordkeeping

Timeline

Independent Sales Agent

Combined Insurance
09.2022 - 09.2023

Owner/Operator

Confidential Cleaning
05.2021 - 09.2022

Lead Process Chemical Analyst

PureChem Services
03.2018 - 05.2021

Inorganic Analysis Department Head

ALS Laboratory Group
07.2008 - 03.2018

Certificate of Technical Studies - Business Administration

Grande Prairie Regional College

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Amber McGovern