Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amber McDonald

CA

Summary

Driven professional with a robust background in housekeeping and customer service, notably at Petsmart. Excelled in enhancing guest satisfaction and team productivity through effective leadership and health and safety compliance. Skilled in residential cleaning and fostering customer relationships, achieving significant improvements in operational efficiency and client retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housekeeper

Self Employed Services
01.2015 - Current
  • Verified cleanliness and organization of storage areas and carts.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.

Cashier/Forklift Operator

Petsmart
01.2024 - 05.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Supervisor

Tim Horton's
02.2021 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

High School Diploma -

Assumption College School High School
Brantford, ON
06.2010

Skills

  • Housekeeping
  • Residential Cleaning
  • Customer Service
  • Hospitality background
  • Customer service-focused
  • Health and safety compliance
  • Pest control awareness

Languages

English
Native or Bilingual

Certification

  • Forklift License - 2024

Timeline

Cashier/Forklift Operator

Petsmart
01.2024 - 05.2024

Supervisor

Tim Horton's
02.2021 - 01.2024

Housekeeper

Self Employed Services
01.2015 - Current

High School Diploma -

Assumption College School High School

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Amber McDonald