Amber McCutcheon

• Take ownership of successfully publishing approximately 100 products per year, ensuring clear and timely communication with stakeholders throughout the publication process.
• Review submissions for non-academic concerns, correspond with authors, reviewers, and editors via email or videoconferencing software to address concerns, and recommend solutions.
• Advise authors on developing and improving case material; reject material not meeting quality or scope standards for publication.
• Attend conferences and events to engage with authors, fostering meaningful relationships and enhancing the publisher's reputation.
• Assist in specific projects such as staff training and review-process modifications to contribute to Ivey Publishing's strategic growth.
• Copyedit and proofread cases for publication, ensuring high-quality content.
• Demonstrate a high level of professional verbal and written communication, tact, and diplomacy in all interactions.
• Provide exceptional customer service at every step of the product publication journey, exceeding stakeholder expectations.
• Create workback schedules, coordinate with internal and external stakeholders, track progress, and mitigate risks to ensure course materials meet their time-to-publish deadlines.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Handled day-to-day administrative needs of the office, including but not limited to managing schedules, coordinating meetings, and organizing office supplies.

• Planned and coordinated professional development conference and event logistics, ensuring flawless provision of services.
• Monitored participant registration and attendance, modified bookings to avoid penalties, and coordinated travel arrangements for workshop facilitators.
• Conducted venue assessments and formulated contingency plans to prepare for unforeseen circumstances.
• Administered payroll and processed financial accounts in accordance with grant/university regulations.