Amber Massei
Whittier
Summary
Dynamic host and cashier at Super Mex Restaurants, adept at enhancing customer satisfaction and streamlining operations. Proven ability to manage high-pressure situations while training new staff in exceptional service standards. Skilled in multitasking and effective time management, contributing to a welcoming dining experience and efficient service delivery.
Overview
1
1
year of professional experience
Work History
Host/cashier
Super Mex Restaurants
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Frontier High School
Whittier06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host/cashier
Super Mex Restaurants
11.2024 - Current
Frontier High School
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