Amber Luu
Elk Grove
Summary
Proven customer service professional with strong multitasking abilities and a commitment to exceptional customer experiences. High-achieving student seeking part-time employment to gain professional experience while utilizing effective communication and time management skills. Demonstrates excellent technical proficiency with software applications and a capacity to manage challenging tasks efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Ca Phe Ru
Sacramento
06.2023 - Current
- Utilized POS system to receive and process customer payments.
- Managed cash register and processed transactions with accuracy and integrity.
- Operated cash registers to process customer payments.
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Retail Sales Associate
TubSafe
Elk Grove
09.2023 - Current
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Demonstrated knowledge of store products and services.
- Addressed customer questions and concerns regarding products and services.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
Boba Barista
Yummy Tea
Sacramento
02.2024 - 01.2025
- Operated cash register to process payments from customers.
- Utilized POS system to receive and process customer payments.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
Team Member
Somi Somi
Sacramento
06.2023 - 02.2024
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Rotated through series of different stations based on team needs.
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Developed positive customer relationships through friendly greeting and excellent service.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
Education
Business Accountancy
Monterey Trail High School
Elk Grove, CASkills
- Adaptable and flexible
- Team collaboration
- Effective communication
- Customer service
- Exceeding customer expectations
- POS system operation
- Register opening and closing
- Cash drawer management
- Accounting software
- Multitasking
- Store maintenance
- FLUENT IN Vietnamese & English
- Cleaning and sanitizing
- Positive attitude
- Willingness to learn
- Time management abilities
Accomplishments
- I am apart of a 3-year leadership at school
- I have won multiple awards for photography and artworks
- I am also an academic thriver
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Limited
Certification
- Food Handlers
Timeline
Boba Barista
Yummy Tea
02.2024 - 01.2025
Retail Sales Associate
TubSafe
09.2023 - Current
Barista
Ca Phe Ru
06.2023 - Current
Team Member
Somi Somi
06.2023 - 02.2024
Business Accountancy
Monterey Trail High School
Similar Profiles
Franck bote andersson GAMAHFranck bote andersson GAMAH
Assistant commercial at Hanoi Ca pheAssistant commercial at Hanoi Ca phe
Amritpal SinghAmritpal Singh
Electrician at PHE Contractors and Sales LtdElectrician at PHE Contractors and Sales Ltd
Reagan UnderwoodReagan Underwood
Owner / Licensed Esthetician at RU StudioOwner / Licensed Esthetician at RU Studio